Hi @agoda,
Free Breakfast was mentioned on my booking but was not provided by the hotel. Now I’m trying to raise the issue with your cx support team but they’re asking me to upload bills. How can I submit bill for something that was not provided? What kind of nonsense is this?
@relations50684@agoda Booking ID 1984806779. My concern is simple, as per booking details, free breakfast was mentioned but hotel didn’t provide it. I’ve raised the issue multiple times but you guys are asking me to wait for hotel’s response again & again since last 4-5 days