@SadCustomers They ignored me on twitter in the end. My partner has had a few wishy washy responses. It’s an absolute disgrace that they left a whole family without accommodation
@SadCustomers Thank you. All hotels fully booked. We had to sleep in the car last night! Not once have they called back. They haven’t given their legal department details or let me speak to a manager. Tried to book a new one and that now says it’s pending and we have to wait 24 hours!