It was only months ago I was stood in a hall packed out with residents, many complaining of how CRAP their service has been since Grenfell and now I’m getting to witness it first hand.
I hope these tweets are circulated within that council because I ain’t playing around with ANY of them.
@BritishGas Lol. The quickest response I've had from @BritishGas is responded to my tweet. Didn't (again) receive the promised callback from one of the managers today *surprise surprise* ☺️
@BritishGas
(1) POOR customer service. Imagine I'm dealing with a complaint I raised on 24/06 and it was closed as satisfied without my knowledge! With no deadlock letter sent 🫤
Raised another complaint about the original complaint, adding on issues about
@BritishGas@BritishGas (3) 15/08 that I'm still waiting for. Why oh why is it so hard for your advisors to actually do what they promised?! I have never received a promised call back when I raised my initial complaint in June!
No integrity. 100% will be approaching the Ombudsman.
@BritishGas (2) lack of communication and a complaint being closed without my knowledge and asked for financial compensation thay was outside of the agents limits. *AGAIN* the complaint was closed with my acknowledgement. This time apparently a deadlock letter was requested on