It's a clear case of deficiency of service @VietjetIndia
When a baggage is handed over to you while checking in, it's your responsibility to bring it safely and hand it back to the passenger at destination. You should locate his baggage or compensate adequately @Vietjet_Global
@happytweets41@DGCAIndia@AAI_Official The biggest irony is that we even paid extra for the baggage to bring our belongings to Delhi and the bag goes missing.
@DelhiAirport@VietjetairCom@VietjetJapan@VietnamNewsVNS@vietnamenglish@HanoiAirport Thanks for the reply but the airlines is putting everything on the airport. They say after the bags are checked in, it is managed by the airport baggage handling team and the airlines is not involved. We are stuck and have no clear answers from anyone on this. Please help!!!