Manoj kumar

Programmer, Dreamer, Thinker, Learner, Believer, Long Distance Rider, Avid Photographer, Aspiring Painter

[Manoj kumar @manojtechie]

@airindia I don’t think I will travel
With Air India any more. So kindly fix your process to help people or else Air India will not grow.

[Manoj kumar @manojtechie]

This is a long post. But a necessary one for future Air India international travellers.

I am a proud Indian. I genuinely believe in Make in India.

[Manoj kumar @manojtechie]

I still hope to see the transformation promised. But right now, I walk away disappointed

[Manoj kumar @manojtechie]

It is feedback from someone who wants Air India to win.

Because if we aspire to be global, the experience must be global.
For future international travellers - plan buffers, prepare for unpredictability, and make informed choices.

[Manoj kumar @manojtechie]

As Indians, we will continue to support Indian brands. But support must be met with accountability, communication and basic passenger dignity.
This is not a rant

[Manoj kumar @manojtechie]

I want to believe in that story. I truly do.

But belief cannot substitute execution.

National pride is emotional. Aviation is operational.

[Manoj kumar @manojtechie]

Throughout this journey, the billboards displayed messages about “New Air India”, new crew, new experience and Delhi being awarded as the best airport.

[Manoj kumar @manojtechie]

Event 5 – Baggage chaos
Luggage was not placed on the conveyor belt in an orderly manner. Bags were left scattered outside. Passengers ran around trying to locate their baggage.

[Manoj kumar @manojtechie]

Event 4 – Bus breakdown on the runway
The bus transporting passengers from aircraft to terminal broke down midway. For approximately 12 minutes, passengers were locked inside before staff physically pushed the bus to restart it.

[Manoj kumar @manojtechie]

Meanwhile, the gates were occupied by Emirates, Qatar, British Airways, Lufthansa and others. It was difficult not to notice the contrast.

[Manoj kumar @manojtechie]

Event 3 – No gate at Delhi for a flagship international flight
After one of the longest routes, the aircraft again parked remotely in Delhi. No aerobridge. Ladders and buses were used. This was not a Tier-3 airport. This is the national capital.

[Manoj kumar @manojtechie]

Senior citizens and infants were seated in the front rows. Passengers had to argue with ground engineering staff to partially close the doors to prevent freezing air from flowing in

[Manoj kumar @manojtechie]

Event 2 – Vienna tarmac experience at -2°C
At Vienna airport, the aircraft was parked at a remote bay without an aerobridge. Two foot ladders were attached. The crew exited immediately. Doors were left open in sub-zero weather.

[Manoj kumar @manojtechie]

Event 1 – Unannounced stop at Vienna
The aircraft was suddenly routed via Vienna for refuelling and crew change. There was no prior communication. This significantly increased total travel time.

[Manoj kumar @manojtechie]

Here are the major events:

[Manoj kumar @manojtechie]

But a recent experience has forced me to deeply reconsider that thought process. I had booked my return ticket from SFO to BLR on 18th Feb 2026. What unfolded during this journey was concerning and this is apart from several smaller issues I chose to ignore in the past

[Manoj kumar @manojtechie]

https://t.co/HtTc9g05fq

@airindia

[Manoj kumar @manojtechie]

@airindia I have decided to boycott Air India from now based on non trustworthiness more than anything.

[Manoj kumar @manojtechie]

Booked BLR–SFO on Air India expecting a direct flight. Instead, we were all shocked to find a Kolkata stop — no info given. 20+ hrs, defeating the purpose of this route. Why wasn’t this told to passengers?

#AirIndia #badexperience