@st1122331 i don't know too much about the Symbolic and the Shadowed, but there's heavy symbolism being introduced.
Jeanne asks whether an escalator that moves neither up or down is *really* an escalator. Then, whether a staircase that goes neither up or down is *really* a staircase
I don't think she's Heinrich, if she was we would have had her name by now. It's hidden for a reason. There might be 3 Kromers. That's fucking terrifying.