Mark Ratekin

I help firms understand how customer-focused strategies yield financial outcomes. Views expressed are mine and do not necessarily reflect those of my employer.

[Forsta @Forstaglobal]

You’re invited ✉️

Hear from Forsta's Mark Ratekin, and Rick Parrish of @forrester, to learn how focusing on the #HumanExperience (HX) can help organizations future-proof #CX activities in 2023 and beyond!

Sign up to watch live or on-demand: https://t.co/VTaQDEuhq6

@maratekin

[HR magazine @hrmagazine]

Tap into the wisdom of your teams, writes @maratekin:

https://t.co/IegPOWasFH

[Forsta @Forstaglobal]

Unleash the power of your workforce with Mark Ratekin's eight-step guide for implementing crowdsourcing into your customer experience program 👇

@maratekin #frontlineinnovation #crowdsourcing

[Mark Ratekin @maratekin]

What is something that employees and customers have in common? Among other things, they are both dealing with challenges in the supply chain. I share some thoughts on the topic; I'd welcome your comments!

https://t.co/5D5kwgt9Wy

[Mark Ratekin @maratekin]

Nearly every organization I work with expresses some concern about survey response rates. In the posting below, I provide a few thoughts on the topic. I hope you find it helpful. #CX #customerexperience #customeranalytics #customerinsight

https://t.co/CfuL129vuj

[Mark Ratekin @maratekin]

Get it free: FREE: Zoom Backgrounds Bundle https://t.co/ifTFSPXAam via @citizen_goods

[Mark Ratekin @maratekin]

Get it free: FREE: Zoom Backgrounds Bundle https://t.co/Ur5gYKnjbu via @StackSocial

[Eric Mead @meaderic]

From the Neural Correlate Best Illusion of the Year contest, this excellent brain buster. Wow. https://t.co/cnuC0xPF8L

[Mark Ratekin @maratekin]

Many VoC programs fail to reach their full level of maturity. Do you know how to assess your program? Check out my thoughts on the topic at https://t.co/2r7lpb0u9d. #voc #cx

[Mark Ratekin @maratekin]

I would like to thank those organizations that engaged me as a consultant over the last year - I made many new contacts and enjoyed some very engaging projects, and I am grateful for the opportunity to have worked with you. I wish you all the best.

[Mark Ratekin @maratekin]

...I will be working with clients to maximize business outcomes by helping them grow their customer experience (CX) programs to maturity. This role offers the opportunity to leverage a number of skill sets that I have and I am excited to be a part of this highly talented team.

[Mark Ratekin @maratekin]

I am thrilled to announce that I have joined the Confirmit team as a Director of CX Consulting. Confirmit provides insight software solutions for Voice of Customer, Voice of Employee and Market Research programs....

[Mark Ratekin @maratekin]

In this season of giving, I believe it is important to show thanks by helping others. With this in mind, please consider making a big difference in our community in a big way by supporting the United Christmas Service, helping families meet their basic needs.

[Bruce Springsteen @springsteen]

Help us #give2veterans. Every retweet of this post by 9/30 means $1 for @Stand4Heroes, up to $500K! Let's see how much 💰 we can raise today!

[Mark Ratekin @maratekin]

RIP, Walter Becker. Thanks for all the great music.

[United Way of Cen IN @uwci]

.@UWCI and the @Colts are taking over Monument Circle on Sept. 8 for the biggest BIG Kickoff yet! RSVP at https://t.co/t0yNgNAFJ4 #uwci100

[Mark Ratekin @maratekin]

As I search for my next full-time job, I’m available for contract work/consulting projects. Check out https://t.co/s0Xx9Sxzkw for more info.

[Mark Ratekin @maratekin]

Interesting phenomenon! https://t.co/AvHqzevYhh

[Dave Swenson @daveswenson]

What's the Dunning-Kruger Effect, and does it exist in the tech world? https://t.co/bp4uemZqmM

[Mark Ratekin @maratekin]

For nearly 100 years @uwci & local hand raisers have fought for our neighbors in need. Will you join me? #uwci100 https://t.co/rnjm94adq9

[Mark Ratekin @maratekin]

@jtimberlake, today is my wife @KathyRatekin's b-day & she'll be at your show tonight - it would make her day to get a tweet from you! Tx!