@AmericanAir@bufforangepens There is no direct number because @AmericanAir has contracted baggage service out. The truth is @AmericanAir doesn’t know what is going on. This is why they don’t answer their phones
@flsriley@AmericanAir The CLT baggage claim decision makers need better management. I waited 4 hours in the baggage claim office asking for my bags. They refused to give anyone their bags. Instead they just sent them wherever they wanted.
@flsriley@AmericanAir Good luck with this. I have spent hours on hold, hours waiting for someone to call me back. AA chat feature is a bot. They sent my bags to Chicago (I am in Florida) despite me talking with the agents in CLT and them assuring me they were being sent on my new flight
@somsomgrrrl @AmericanAir@AmericanAir it is interesting that you “like” my comments but have yet to take any action. Can you please provide some insight? I was able to work with @united with no problems
@somsomgrrrl @AmericanAir Was delayed 12 times and then canceled at 2am. Stood in line to get my bags from 2am-6am. Still AA can’t find my bags. I’ve been given wrong phone number, left on hold for over 2 hours (4x), tracking system doesn’t work. I have flown AA 23 times in 2024 and no help
@erickito8998@AmericanAir@iflymia@AmericanAir when you wait until your crew times out at 2am to cancel flights vouchers don’t matter anyway. Hotels are full. I’ve had 23 trips with American air in 2024 (46+ flights)This experience was unacceptable. I called @united and was able to talk to someone immediately
@AmericanAir why is it when I reach out to you I am on hold for hours, your chat feature is a bot - yet when I just reached out to @united I immediately was able to talk to someone and was helped and their online chat is an agent? I have higher status with American
@GrantTheGolfer@AmericanAir@AmericanAir some employees were polite, but have no ability to do anything. I paid to rebook my own flights. AA has no idea where my luggage is. AA has given incorrect phone number. Tracking doesn’t work, on hold for hours. Yet I call @united and I talk to someone immediately
@WatchAmandaTV@AmericanAir at least they gave you your bags. CLT refused to give back any bags after @AmericanAir canceled flights. Now bags are lost and AA can’t figure it out
@Duerstock@AmericanAir@AmericanAir the chat feature is terrible. It doesn’t work half the time and the other half you get a bot. I reached out to @united yesterday morning and was able to chat with an actual person in less than 3 minutes. And I have more status with American.
@dhpreps Heartbreaking. He fought so hard to make it back home from his recent surgery. His last post was “for now I am going to sleep” 😢John you were one the good guys