Obsessed with problem-solving & effective communication.
Passionate about people.
Sports enthusiast.
Favorite color: Red.
Human to @ MaxapenMisterTalbuddy - IG
@FreedomMortgage Advanced Data contacted me on your behalf. They've been aggressive on the phone & ignoring info via email, while not allowing my CPA time to respond. I want to help my employee get their verification. Please consider handling yourself & review who represents you.
@MicrosoftHelps I've been trying to access my acct for days without success. I can't create a support ticket without accessing my account... please get me out of this cycle!
One clearly came out a winner in customer service.
Well done to # 2.
Having a pleasant staff, that's personal, informed, able to listen to the customer and hold a conversation putting them first... it's not a lost art for @Disover
Called 3 credit card cos today to discuss my acct.
1st- tone throughout was they're not thrilled to answer my questions. Spent great amount of time talking in circles. The first CS rep (1 of 3) was not versed to answer questions (appreciate his honesty in telling me this).
...
2nd-CS provided ideas to achieve my goals, cheerful, no sales pitch. Gave tips to keep reaching goals.
3rd-answered my questions utilized recordings for details with the CS returning to line each time, yet the personal aspect lost & ended w/ 2 sales pitch attempt.
...
Update: @ByramHealthcare processed replacements quickly & they should arrive tmrw!
I've treated 3 low blood sugars in 24 hours.
Problem for the masses is still unsolved. Many wouldn't have had the time/means/energy to sort this. Their health would stay compromised. #healthcare
But this is real life for so many Americans that are 'fortunate' enough to be insured at unaffordable rates, yet have to spend hours and days waiting, debating, on the phone, trying to figure out how to get the things needed to live.
#healthcare#type1diabetes
I'm a #type1. This thread is a fairly 'normal' life for many with a chronic disease that rely on our amazing medical advances and... our healthcare system.
At what point is NOT following the rules OK?
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For most, that's not even an option to consider. This is a rant. This isn't a productive solution-oriented thread. I don't have a solution that seems to make sense to big pharma.
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