Hi @DHLExpress@DHLHelp, my package from SA to USA has been stuck for 2 weeks because of an import billing issue. I’ve submitted a Letter of Acceptance for the charges via Postnet, but the communication has been terrible and it’s still unresolved. Please help! 👇
@DHLexpress@DHLHelp Form was sent June 26. Only found out yesterday (July 8) it was rejected for being a photo, not a scan. No one told me for 2 weeks! Scanned copy was emailed yesterday afternoon, still no reply. Why is it so hard for the sender to pay? Please DM me so I can give the waybill.