Mark Hocknell

Speaker and consultant. Believer in benefits of the Customer Centric approach to Business and measuring performance well.

[Mark Hocknell @mark_hocknell]

Check out my latest article: Seeking a transformation or breakthrough in performance…? Here are the top six insights.
https://t.co/UndzwdMkbe via @LinkedIn

[Mark Hocknell @mark_hocknell]

Check out my latest article: Attention: Performance Breakthrough Seekers https://t.co/LTt7xDS3Dt via @LinkedIn

[Mark Hocknell @mark_hocknell]

Thank you for all the love and support this year! #SpotifyWrapped #2022ArtistWrapped https://t.co/DvLYPpprfD

[Mark Hocknell @mark_hocknell]

Check out my latest article: Tough times ahead? What Harvard Business School says about a resilient business https://t.co/rMqn31WzXr via @LinkedIn

[Mark Hocknell @mark_hocknell]

New release of instrumental pop-rock...great music to have in the background while you work..! https://t.co/tnETrg9Hsj

[Mark Hocknell @mark_hocknell]

How to develop SMART Goals https://t.co/VtselAIcXW via @YouTube

[Mark Hocknell @mark_hocknell]

Can we remove our leaders' resistance to proper performance measurement, or do we have to wait for a new generation of leaders? https://t.co/RzNDmp6n9O via @staceybarr Stacey Barr asking the tough questions about why so many leaders do not really want evidence-based decisions

[Mark Hocknell @mark_hocknell]

Check out my latest article: How to make sure your goals are S.M.A.R.T. https://t.co/p7dg2xgtcO via @LinkedIn

[Mark Hocknell @mark_hocknell]

Hi there - I've had a keen intetrest in music for decades - here is my first release, a couple of songs from my album coming out on the 10th of January. Take a listen.

[Mark Hocknell @mark_hocknell]

Check out my latest article: Judgement prevents learning https://t.co/eywSQt2TJN via @LinkedIn

[Mark Hocknell @mark_hocknell]

Start with a Customer Strategy. Put the effort into understanding what you are trying to do before you start trying to fix it. https://t.co/DFJD9jElrS via @LinkedIn

[Mark Hocknell @mark_hocknell]

Check out my latest article: The Customer Centric Business Model https://t.co/hz60lKoQGF via @LinkedIn

[Mark Hocknell @mark_hocknell]

Let’s examine how value is created and what profit bludging is. And so armed we can make greater contributions to our organisations, community and the economy. https://t.co/L2MpmcIaCl via @LinkedIn

[Mark Hocknell @mark_hocknell]

Peter Drucker: possibly the first customer centricity advocate: "An enterprise’s purpose begins on the outside with the customer" https://t.co/Nw1yA3ZXgz via @CustomerThink

[Mark Hocknell @mark_hocknell]

Check out my latest article: Peter Drucker and the Customer https://t.co/B7kA90bHR2 via @LinkedIn

[Mark Hocknell @mark_hocknell]

Check out my latest article: Change: sudden or slow https://t.co/cx9dzB9fQc via @LinkedIn

[Mark Hocknell @mark_hocknell]

Check out my latest article: The Eight Missed Opportunities for Employee Motivation https://t.co/0ka30H3saB via @LinkedIn

[Mark Hocknell @mark_hocknell]

What methods are you using for projects, change management, or performance measurement? To deliver benefits, methods must meet certain criteria. https://t.co/LNNTiZqKYe via @LinkedIn

[Mark Hocknell @mark_hocknell]

NPS does so much more than give you a score of promoters over detractors. It can provide you with a health check for your customer portfolio. https://t.co/pbd1lXAIHC via @LinkedIn

[Mark Hocknell @mark_hocknell]

Check out my latest article: Profit is not a dirty word https://t.co/NCH8gcGmGE via @LinkedIn