Mark Peters

[Mark Peters @mark_peters71]

@British_Airways Hi Chris I have sent a DM with my details, thank you

[Mark Peters @mark_peters71]

Hi @British_Airways My name is Mark and it is now over 4 weeks and I still don’t have my luggage that was delayed at Heathrow 25 June. Please don’t tell me to log a baggage claim or compensation claim as I already have but no one will get back to me! 1/

[Mark Peters @mark_peters71]

@British_Airways Hi Jan
I understand however I just called customer service and they said they don’t deal with claims and that there is no phone number to right for customer relations only to send a web enquiry. Can you please give the the direct number of someone who I can talk to please. Thnx

[Mark Peters @mark_peters71]

@British_Airways 1/ Hey BA, can you please help me! I was one of the thousands of people affected on Tuesday afternoon by baggage issues at Heathrow. I have lodged a bag report and a customer reimbursement request.

[Mark Peters @mark_peters71]

@British_Airways Thank you but I have seen it already. Can I talk to a person please - for my peace of mind! Thank you

[Mark Peters @mark_peters71]

@British_Airways I also need to buy another suitcase as the one that is delayed was my larger one and wasn’t packed overly full. Will that be ok to buy another suitcase? Just a medium size basic one to get me home on Tuesday to Australia

[Mark Peters @mark_peters71]

@British_Airways Ok thank you will do
And what value can I claim especially for clothes and shoes (my trainers I need) as most of the clothes I wear were in the luggage (as I don’t live perm in the Uk). Without being able to talk to a person how much can I buy? Have already spent about £230

[Mark Peters @mark_peters71]

@British_Airways 4/ @British_Airways My heart medication is in my luggage and most of my clothes which I have none left now. I hope I will get reimbursed for some clothing which I am about to purchase!
Can BA customer service please help me as it has been distressing and frustrating!

[Mark Peters @mark_peters71]

@British_Airways 3/ @British_Airways
The courier company won’t answer my calls and your own baggage tracing team can’t help for some reason! I need to know if it is going to be delivered to where I currently am by Sunday night or not otherwise BA will need to send my bag to Australia.