Mark Guidi

Business executive, change leader, executive coach, technologist, space junkie, martial artist, husband and dad #leadership #change #culture #mindfulness

[Mark Guidi @markaguidi]

@Delta once again proving how poor your customer service is. Late flight from Milan. Missed connection. No hotel and condescending supervisor. This is why congress should investigate the airlines. Lots of profit and poor service @VanTaylorTX

[Mark Guidi @markaguidi]

@AmericanAir WTH. Family is trying to get home after burying their father/grandfather and after two days stuck in HNL their flight is canceled. For the love of God, why can’t you do your basic job and get people from point A to B. Shouldn’t take 4 days to return from Japan.

[Mark Guidi @markaguidi]

@AmericanAir how does a fathers death with death certificate supplied not qualify for a flight refund? Boggles the mind. This is why your reputation is going down the toilet. You could care less about your customers and the service you provide it’s all about their money. Sad.

[Mark Guidi @markaguidi]

@HomeDepot spent $2700+ on new appliances. The installer YOU GUYS sent out screwed up installing the dishwasher and it flooded my kitchen when it drains. 45 minutes on hold, three different transfers and I’m told you guys can’t do anything about it. What a miserable experience.

[Phi Kappa Psi @PhiKappaPsi]

It is with deep sadness Phi Kappa Psi shares that Brother Shannon E. Price (Alabama ’88), past National President of Phi Kappa Psi, entered Chapter Eternal today, October 27, 2020. #PhiPsi #PhiKappaPsi https://t.co/hPB8tXvYDy

[Mark Guidi @markaguidi]

@markhamade @thinkers50 @GeniusWorks No one process can do this. No one can anticipate everything, but you can be prepared. To do this companies should build and reward key attributes such as nimbleness, flexibility and innovation into their cultural DNA. Then ensure they can #execute

[Mark Guidi @markaguidi]

You’ve undoubtedly heard of the power of positive thinking, yet during any time of unexpected change it can feel especially hard to do. Here are 5 ways to use the power of positive thinking to embrace change in turbulent times. #change-execution

https://t.co/o8pCvJnxNA

[Mark Guidi @markaguidi]

The below article shares more about how the @gatesfoundation is spending billions to save months and ultimately Trillions of dollars on a coronavirus vaccine. Great example of the need to invest up front to successfully lead #change-execution

https://t.co/RfhhM6XaQr

[Mark Guidi @markaguidi]

In light of current events I'm re-posting an article from a few years ago on the power of positive thinking. https://t.co/hVunIu79PO

#staypositive #change #resilience

[Mark Guidi @markaguidi]

@United three days, no response. Really? So when will you wave fees to put mileage back into our accounts for flights we can’t possibly take in the foreseeable future (e.g., to NYC and Boston)? #getwiththetimes #dotherightthing

[Mark Guidi @markaguidi]

@united please get with the times. I know things are tough but why are you still charging normal fees to refund mileage flights that need to be canceled? Let customers put the miles back in our accounts at no cost to use when things settle. #frustrated #followdeltaslead

[Mark Guidi @markaguidi]

@united please get with the times. I know things are tough but why are you still charging normal fees to refund mileage flights that need to be canceled? Let customers put the miles back in our accounts at no cost to use when things settle. #frustrated #followdeltaslead

[Mark Guidi @markaguidi]

Check out my latest musing on the evolution of change as an except from my upcoming book on change management execution. #Leadership #transformation #changemanagement

https://t.co/s0jWWJ39Ev

[Mark Guidi @markaguidi]

@rushtheband It’s a sad day and he will be missed. Thanks for all the great music.

[Mark Guidi @markaguidi]

@MrCooper clearly knows how to do #customerservice right. Always polite, knowledgeable and friendly. Great #CustomerExperience every time.

[Mark Guidi @markaguidi]

Interesting article from @BernardMarr on key skills for the next coming years. Interestingly, there are only a few technical ones. Most are soft skills often under focused on, particularly early in one's career.

https://t.co/5LOjCl5FFc

#futureskills #change #adaptability

[Lolly Daskal @LollyDaskal]

12 Important Career Lessons Most People Learn Too Late in Life @LollyDaskal https://t.co/T14zrnBLFB #Leadership #Management #HR

[Mark Guidi @markaguidi]

Please check out my latest musings on change management. This article provides a simple framework for conveying change to a broad audience by explaining the three kinds of #change and how they interact. https://t.co/VDj0LrznUT #changemanagement #success

[Mark Guidi @markaguidi]

@BiancaBroos Thank you!

[Mark Guidi @markaguidi]

Please read my latest musing on #Change and how those impacted by change (employees) can best #engage to create opportunities for themselves and their organization. https://t.co/eEIsCfXl9t

[Mark Guidi @markaguidi]

Starting the week with a good article on decision making for #success. Important in life, but especially important during times of #change. https://t.co/jtT5uwc1t7 Thank you @FastCompany