@McDonaldsUK please can you help? We used @ubereats_uk for the first time on 07 August. Payment for our takeaway was taken but the order got cancelled. No explanation. We rang Ubereats who said they’d issue a refund which we’d receive within 15 days. We still haven’t received it.
@UberUKI_Support I have called that number 4 times to try & resolve this and the advisors repeatedly just say contact @McDonaldsUK who say contact Uber eats. On the last call the manager said they were hanging up as they could not help anymore and they had no process to escalate or complain