Mark Brewster

Currently Living the Dream!!

[Mark Brewster @MarkBrewster11]

Let’s see if @British_Airways take my claim seriously now and finally step up to start treating customers fairly. 6 months since the claim went in, concrete evidence provided to the claims department of the extra £693.18 charges I incurred from @Avis #britishairways #BA #Avis

[Mark Brewster @MarkBrewster11]

Zero acknowledgement that I am £700 down because of @British_Airways mess up with a trusted partner @Avis
The only response I get is thanks for the feedback and we will try to do better. I hope you don’t mistreat all of your customers like this! Shocking! #BoycottBritishAirways

[Mark Brewster @MarkBrewster11]

BOYCOTT @British_Airways After waiting over 2 months for a response to a claim for £700 this is the response I get and claim closed! I provided all the evidence! Completely unacceptable and no one can help over the phone! Are you going to take this serious now or not? #boycottBA

[Mark Brewster @MarkBrewster11]

another week passes and still no response to my claim leaving me £1,000’s out of pocket! Coming up to 3 months now since I filed the claim and this is one of the worst customer experiences I have ever had. I think it’s time to remove the below from your values @British_Airways

[Mark Brewster @MarkBrewster11]

@British_Airways another 2 weeks pass and still no response to my claim leaving me £1,000’s out of pocket! Coming up to 3 months now since I filed the claim and this is one of the worst customer experiences I have ever had. I think it’s time to remove the below from your values.

[Mark Brewster @MarkBrewster11]

@gravygraham @British_Airways Hi Graham, you have managed to get more info out of BA than I have but yes the same issue. My claim was confirmed closed and the outcome emailed, I have requested the outcome to be emailed again several times and nothing. So poor from BA. No one over the phone can tell u anything

[Mark Brewster @MarkBrewster11]

@British_Airways so after you replied to this previous message and me sending a DM I still don’t have a response. Absolutely shocking customer service and I have been left so out of pocket. It is now 8 weeks since I filed the complaint / claim and have zero feedback. SHOCKING!!!!

[Mark Brewster @MarkBrewster11]

@British_Airways I have had enough and it’s time to call you out. Please can you urgently come back to me on a logged complaint / claim that is circa 6 weeks outstanding. I am out of pocket massively and have ZERO feedback. Awful customer service and would expect much better!!!

[Mark Brewster @MarkBrewster11]

@British_Airways It would be nice if you could just admit failure. Complete incompetence on behalf of British Airways. My claim is concrete, even executive club at the time of updating them confirmed I could claim the money back. Yet I can’t even get a response after 2 months. Shameful Cust Serv!

[Mark Brewster @MarkBrewster11]

@British_Airways Reply 2 of 2. If you can’t expedite or process claims here why the hell did you ask me to DM with my claim number? You clearly can’t do anything with it so it’s just a mask for other X users to show you are doing something when it’s quite clear you aren’t doing a stroke!! #fact

[Mark Brewster @MarkBrewster11]

@British_Airways The initial claim I submitted confirmed it was closed on the tracker and I should have received an email. This email was never received. I have called up numerous times to get the email of the outcome resent. IT HAS NEVER ARRIVED! I have reopened the claim and STILL NO RESPONSE!

[Mark Brewster @MarkBrewster11]

I really hope people don’t fall for these scam accounts!!!!!

[Mark Brewster @MarkBrewster11]

@British_Airways I have had enough and it’s time to call you out. Please can you urgently come back to me on a logged complaint / claim that is circa 6 weeks outstanding. I am out of pocket massively and have ZERO feedback. Awful customer service and would expect much better!!!

[Mark Brewster @MarkBrewster11]

@c2c_Rail So how do you advise I upload proof of my paper ticket when it clearly isn’t possible? I was delayed 3 hours + and had to pay for a cab to Laindon so clearly deserve some compensation here. Please advise? This claim back system seems broken to me! Look forward to the response 🚂

[Mark Brewster @MarkBrewster11]

@c2c_Rail My ticket today was a paper ticket, I got on the 7.30am train at benfleet and after 45 mins at Pitsea it was cancelled. I then had an hour wait to pay for a taxi to get to Laindon station. I arrived in work at 11am. Trying to claim back but the machines took my paper ticket……..

[Mark Brewster @MarkBrewster11]

@c2c_Rail How much of a delay? Over £20 a day for this shower #pantsdown

[Mark Brewster @MarkBrewster11]

@jordycurtin @tonyappleton99 💤💤🥱🥱

[Mark Brewster @MarkBrewster11]

@Cranky84 Serious bite here……

[Mark Brewster @MarkBrewster11]

@PS5UpdatesUK Done