Mark Bruno

[Mark Bruno @MarkBruno195817]

@flyPAL @flyPAL there has been no response other than boiler plate email. There is nothing to investigate that takes 4 days, this response demonstrates the quality of service and care for a loyal customer

[Mark Bruno @MarkBruno195817]

@flyPAL I have been a loyal Business Class customer for years and the quality of service has become unacceptable . Flight PR127 had no WiFi and the entertainment system didn’t work for a 17 hour flight. No one could help and no contact for 2 days after an official compliant.

[Mark Bruno @MarkBruno195817]

@flyPAL To be clear, the entertainment system had head phone jacks that were physically broken and it had to be known before the flight. Bluetooth didn’t work either. As for WiFi they couldn’t get it rebooted for a 17 non stop flight.

[Mark Bruno @MarkBruno195817]

@flyPAL I have enabled messaging for you to reach out privately