Mark Stern, CFA

[Mark Stern, CFA @markgstern]

@BiltRewards Former Bilt 1.0 cardholder, Close Friends member & active Bilt user. Applied for Palladium, offered Obsidian/Blue instead. Support couldn’t clearly explain the product decision. Is there a Bilt Card team that can review this?

[Mark Stern, CFA @markgstern]

@Ask_WellsFargo Resolution was to tell me over DM to call the number on the back of my credit card. If Wells wanted to increase its reputation for customer service a good Improvement would be to offer resolutions other than phone call.

[Mark Stern, CFA @markgstern]

@WellsFargo I used a Wells Fargo Deal with Optimum but the credit never showed up on my account. Could you please help?

[Mark Stern, CFA @markgstern]

@Starbucks Starbucks support has left me with nowhere to go. Website login works, the Android app still fails after all recommended troubleshooting, live chat timed out, and Facebook didn’t respond in time. The app also says my card is not registered. This needs escalation.

[Mark Stern, CFA @markgstern]

Hi T-Mobile I need help with my internet account @TMobile @TMobileHelp

[Mark Stern, CFA @markgstern]

@perplexity_ai I've been actively using deep research until today where as a pro subscriber I now can't use it. Please let me know when I can get access to it or what workarounds are available in the meantime

[Mark Stern, CFA @markgstern]

@united Why are my travel bank credits which are supposed to last 5 years showing they are going to expire in 1 year???

[Mark Stern, CFA @markgstern]

Frustrated regular at Farmingville NY Starbucks (2280 N Ocean Ave): Mobile ordering off WAY more than nearby stores—likely union ops issues? Fix staffing/layout so it's reliable! @Starbucks

[Mark Stern, CFA @markgstern]

@PepperRewards trying to get help on my account, No response from customer support for days. Please help!

[Mark Stern, CFA @markgstern]

@Starbucks Coram 112 - Glenmere Ln at 3:50 Jan 28, 2025: 10 minutes late with my order in empty store - didn't have apple pastry - I got refund but I looked on app and they never took item off mobile ordering - I said something and they start yelling at me in the store -ugh!

[Mark Stern, CFA @markgstern]

@MarriottBonvoy @AskAmex @AmexBusiness @Amex @AskAmex quick update I have now been on four different chats in the past few weeks with American Express customer service each time with no resolution I.E no points in my account.

[Mark Stern, CFA @markgstern]

@MarriottBonvoy @AskAmex I earned 10k points on Amex Bonvoy card for "It's in the Cards" promotion but never got my points after the due date passed. I have had to follow up 3x with customer service for over 1hr over 3 weeks and I still have no points. Crazy!

[Mark Stern, CFA @markgstern]

@MarriottBonvoy @AskAmex I earned 10k points on Amex Bonvoy card for "It's in the Cards" promotion but never got my points after the due date passed. I have had to follow up 3x with customer service for over 1hr over 3 weeks and I still have no points. Crazy!

[Mark Stern, CFA @markgstern]

@Nordstrom Xmas gift for my wife never arrived and I am not able to leave a message for this to be resolved as the chat and phone customer service are closed and you don't seem to allow an e-mail - please get back to me after the holiday to resolve this, thanks!

[Mark Stern, CFA @markgstern]

Carvel has gift cards but doesn't always want to accept them - Farmingville, NY location says they have a POS issue for 2+ weeks for gift cards. 2 weeks on a POS not working but just for gift cards and not credit and debit cards sounds kind of crazy right? @CarvelIceCream

[Mark Stern, CFA @markgstern]

@tacobell Waited 30+ minutes for my pickup mobile order at Taco Bell in Farmingville, NY on Sep 5th and had to give up and leave with no food☹️. Then complained next day asking for refund. 3 weeks later and it's no response at all.🦗 Come on @tacobell do the right thing!

[Mark Stern, CFA @markgstern]

@StarbucksCare @Starbucks I got another holding message from customer service now it's 3 to 5 days. Basically I'm being told to go pound sand for no reason. They should call Starbucks care Starbucks couldn't care less LOL @StarbucksCare @Starbucks

[Mark Stern, CFA @markgstern]

This is crazy I escalated complaining about 2-3 days to resolve and @StarbucksCare just got back to me and and sent me a long winded DM telling me now I have to wait up 7 DAYS for some other group to do a simple reset to Starbucks account issue? What gives???@Starbucks

[Mark Stern, CFA @markgstern]

@Starbucks Locked out of my account for nearly a week tried texting customer service multiple times with no resolution, told me first to wait, then they said "will raise a ticket pls wait 2-3 days". This is really bad service - I have $90 locked up and 900 stars I cannot use

[Mark Stern, CFA @markgstern]

This is crazy I escalated complaining about 2-3 days to resolve and @StarbucksCare just got back to me and and sent me a long winded DM telling me now I have to wait up 7 DAYS for some other group to do a simple reset to Starbucks account issue? What gives???@Starbucks

[Mark Stern, CFA @markgstern]

@Starbucks Locked out of my account for nearly a week tried texting customer service multiple times with no resolution, told me first to wait, then they said "will raise a ticket pls wait 2-3 days". This is really bad service - I have $90 locked up and 900 stars I cannot use