Mark Gillard

Music, Good Food & Wine, Travel, Photography, Guitar, Biking, Learning and all things Marketing. Opinions are my own.

[Mark Gillard @markketing]

@Starbucks At Hanover MA store. Stood in line for 5 minutes. No eye contact, no hello I’ll be right with you. Ignored by all 4 staff as they worked on app orders and drive up orders. Finally walked out. That’s the typical Starbucks experience for customers that dare to walk in.

[Mark Gillard @markketing]

@steffihellyes Not fair

[Mark Gillard @markketing]

@AmericanExpress Your rewards site has been “unavailable” for days. Can’t redeem points for travel

[Mark Gillard @markketing]

Winner! #KentuckyDerby

[Mark Gillard @markketing]

#Beauties #Guitar #Music

[Mark Gillard @markketing]

#Bluesman #Blues

[Mark Gillard @markketing]

@FanaticsSupport I wanted to buy 150 baseball caps from you. Website would not allow it. Tried your chat and got a bot that was useless. Called number on your website and the person (whom I could hardly hear)gave me a different phone number. Called and was disconnected twice

[Mark Gillard @markketing]

@emily_tweets Great gifs?

[Mark Gillard @markketing]

@guitarcenter I’ve tried every avenue to tell you about my experience with GC. Does anyone care to listen??

[Mark Gillard @markketing]

@Macys I messaged you my phone number. Nobody called me. Can’t say I’m surprised

[Mark Gillard @markketing]

@macys Your Braintree MA furniture location does not pick up the phone. I’ve emailed with no response. Voice prompt phone hell goes around in circles #customerexperiencefail

[Mark Gillard @markketing]

@guitarcenter Gave you guys another shot and you failed miserably. #CustomerServiceFail

[Mark Gillard @markketing]

Bourbon security. #OnlyInKentucky #Bourbon

[Mark Gillard @markketing]

@musiciansfriend Such a bad experience trying to buy something from you guys