mark nicolson

[mark nicolson @marknicolson]

@SamsungSupport
I’ve had 10 cancelled repair visits and 5 actual repair visits for a Samsung dryer that has never worked since installation. Each visit ends with “fixed,” and it still doesn’t work.
At what point does Samsung replace an appliance that cannot be repaired?

[mark nicolson @marknicolson]

Hi everyone - my first tweet at last -
Here's the link to my recent TEDx talk - "How Leaders Learn":
http://t.co/IMlyqxC