Mark Stagi

Passionate leader, tech geek/builder/creative. Customer Success Executive - VP of CS

[Mark Stagi @markstagi]

NRR Still rules! Bessemer Ventures did a study that showed that on average every 3% increase in NRR doubles a company’s valuation.

[Mark Stagi @markstagi]

Customer Success Managers: How to turn Customer Conversations Into Revenue https://t.co/P1VrQca2yd

[Mark Stagi @markstagi]

@Jason What do you like about this compared to a normal Espresso machine?

[Mark Stagi @markstagi]

I’ve been using Beehiiv for awhile now for my newsletter
It’s been an awesome tool and I love the speed of which they are adding new and helpful features.

If you want to get a newsletter started use my link to get a 14 day trial + 20% off
https://t.co/hxrxVTDgiM

[Mark Stagi @markstagi]

how to scale trust https://t.co/3UNwUt24i8

[Mark Stagi @markstagi]

How to Build a Renewal Pipeline That Drives Repeatable Results and Increases GRR https://t.co/D3svTJTMo5

[Mark Stagi @markstagi]

Insane!

[Jason ✨👾SaaStr.Ai✨ Lemkin @jasonlk]

Anthropic just hit $30B in annualized revenue in record time. But even more amazing. It did it with about ~5,000 employees.

For context, here's what other tech companies looked like when they crossed $30B:

- Google (2011): 32,000 employees
- Meta (2017): 25,000 employees
- Microsoft (2003): 55,000 employees
- Salesforce (2023): 79,000 employees

OpenAI is close to as efficient (or just as): 4,500 or so, but with plans to double to 8,000-9,000

- Anthropic's revenue per employee: $6M-$10M
- Google at the same scale: $940K
- Salesforce: $380K

That's 6-10x more efficient than Google. 15-25x more than Salesforce.

This isn't because they haven't had time to hire. It's by choice. No multimodal sprawl. No video. No hardware. No chips. No building data centers. They picked coding and enterprise, went deep, and executed with a fraction of the people.

Growth is King. But unprecedented revenue per employee is the defining metric of the AI era.

If your company's ratio looks like Salesforce in 2005, as epic as it was for its day ... you're building the wrong kind of company.

And it's not just because the best in AI can be leaner. It's because ... they want to be.

Wouldn't you, if you could? Just the best of the best? And let AI ... handle the rest?

[Mark Stagi @markstagi]

@USGS_ShakeAlert @NBCVianeyArana @Cal_OES @CAGeoSurvey @USGS_Quakes @FEMARegion9 @sccounty I felt that one!

[Mark Stagi @markstagi]

@abc7newsbayarea I usually sleep through smaller ones like this but that one did wake me up

[Mark Stagi @markstagi]

Customer Success Strategy: The Executive Alignment Revenue Multiplier https://t.co/MsHVnTf0jr

[Mark Stagi @markstagi]

My weekly newsletter has been growing a ton lately
Subscribe below and learn more about how CS orginizations can be more commercially minded👇🏽 https://t.co/jAQJ2UuhT0

[Gad Saad @GadSaad]

My inaugural X article is at 40,000 views. Not bad but let's increase that figure! Read and share.

[Tomasz Karwatka @tomik99]

Most enterprise software sales teams are built for comfort.

ElevenLabs built theirs for output.

Here’s the ruthless enterprise sales playbook they’re running

1. The 20x Rule
Forget 6–8x quotas.

At ElevenLabs:
→ $100k base = $2M quota
→ ~80% of reps hit it

Translation: the bar is high on purpose.

2. Radical Public Accountability
Monthly pipeline reviews.
Remote.
Whole team watching.

Missed? You’re called out.
Got lucky but broke process? Also called out.

Pressure isn’t avoided. It’s engineered.

3. CEO as SDR-in-Chief
Leadership still does outbound.

Because you can’t build a hunting culture from a Zoom throne.

Goal: shift from 90% inbound → 50% outbound.

Non-negotiable.

4. Aggressive Pessimism in Forecasting
Most teams inflate.

They deflate.

$500k deal? Forecast ~$24k.

Why?

→ forces pipeline discipline
→ builds board trust
→ creates consistent overdelivery

5. Get. Out. Of. The. Office.
Enterprise isn’t closed on screens.

Top reps are on planes.
Relationships still compound offline.

6. Double Pay for Upsells
Both AE and CSM win on expansion.

→ AE: commission + quota relief
→ CSM: paid on NRR

Expensive? Yes.
Aligned? Very.

Bottom line:

ElevenLabs hires autonomous product killers
…and removes every hiding place.

Not comfortable.

But that’s how generational sales engines are built.

https://t.co/Dpx08Q6Ewp

Awesome share from @Carles_Reina

[Mark Stagi @markstagi]

@markpinc That only puts it off. I don’t know the best answer but there has to be a better path

[Mark Stagi @markstagi]

Truth

[Ryan Holiday @RyanHoliday]

https://t.co/ptyZ7zFfki

[Mark Stagi @markstagi]

@sama I wonder how long this will stay open source?

[Mark Stagi @markstagi]

@SawyerMerritt That’s awesome!

[Mark Stagi @markstagi]

@SawyerMerritt @Tesla RIP Model X - an amazing vehicle!

[Mark Stagi @markstagi]

Why Customer Success Must Go Commercial, Not Operational https://t.co/K7jMg23wKH

[Mark Stagi @markstagi]

@bgarlinghouse Awesome! Let’s Go

[Mark Stagi @markstagi]

What Does It Take to IPO?, by @OnlyCFO https://t.co/bLJXIa5TxJ