Markswebb

Research and consulting in a field of digital services.
10 years on the market.

[Markswebb @markswebb_ru]

We`d like to introduce ourselves!
We are a Russian UX/CX research and consulting agency that has been on the market for over 10 years

[Markswebb @markswebb_ru]

We know how to motivate customers to carry out more non-cash transactions, even if the location of the bank indicates the prevalence of cash 💳

#innovation #cx #ux #banking #uiux #fintech #digitaloffice #transactions #digitaltransactions #cashwithdrawal
https://t.co/IAn2GvmtNB

[Markswebb @markswebb_ru]

Banks are lowering the prices for cash settlement services and increasing advertising costs, but it is more and more difficult to keep the client's attention🎯

#cx #ux #banking #uiux #fintech #uxresearch #business #BankingCXStrategy
https://t.co/rkNJ6E6GlJ

[Markswebb @markswebb_ru]

How to increase sales, grow loyalty and bring a client to the target action by using a chatbot? 👨🏼‍💻👩🏻‍💻

#innovation #cx #ux #chatbot #banking #ecommerce #retail #digitaltransformationi #uiux #fintech #design #CustomerExperience
https://t.co/tzdv7V0JoC

[Markswebb @markswebb_ru]

12 sins of UX: how to correctly reason and solve digital problems?
This article is training material for everyone who is responsible for UX in digital services. It will be especially interesting for researchers, designers and product managers.
https://t.co/ytff18DnAs

[Markswebb @markswebb_ru]

In our new article, we highlighted 4 solutions that could make digital investment services attractive to a new wave of mass customers, retain existing ones and improve the quality of the customer experience in general📈 https://t.co/LLm1K7E9Zo

[Markswebb @markswebb_ru]

How can investment management companies win over the new wave of mass-market investors, who are keen on digital services?

#banking #digitaloffice #mobilebanking #ux #cx #ui #banking #investing #fintech #investments #investmentmanagementcompany https://t.co/DFxLqbNOL1

[Markswebb @markswebb_ru]

Banks lose imposing profits because of bad CX in investment apps

📌 We focused on banks and their 7 best practices. This will help to understand how to increase sales and create a better UX
#mobilebanking #ux #cx #banking #investing #fintech #investments https://t.co/EhAVkzEtsj

[Markswebb @markswebb_ru]

New Markswebb study insights about problems new clients face when obtaining a cash loan in digital banking channels
🗺️ CJM and 8 practices in our free Medium

#digital #banking #cashloan #creditcarma #mobilebanking #fintech #digitalservices #ux #cx #ui https://t.co/raNpoQQcWI

[Markswebb @markswebb_ru]

Our new article contains descriptions of 10 best Asian practices with screencasts 🇨🇳🇮🇳

It will make the China and Indian market more understandable and its innovative solutions adaptable https://t.co/1HWFI9elEc

[Markswebb @markswebb_ru]

Check out the best digital business conferences in May in our calendar 🗓️
Main topics, ticket prices and registration links on our Medium #fintechconferences #uxconference #onlineevents #bankingconference #onlineconference https://t.co/YASC6r1mdx

[Markswebb @markswebb_ru]

A good ATM`s CX is too significant to be underestimated 🏧

#ATM #ATMServise #Bank #Cash #Withdrawal #bankbranch #SelfService #banking #digitaloffice https://t.co/vjc40rv9iB

[Markswebb @markswebb_ru]

We explain how to build the best digital path for new customers and what exactly is worth paying attention to 🎯

#banking #digitaloffice #fintech #mobilebanking #ux #cx #ui #uiux #DebitCard #Acquisition #BankingCXStrategy #debitcardacquisition https://t.co/PvmQB6hhCh

[Markswebb @markswebb_ru]

We have published a detailed CJM, and 9 best tips to facilitate the process of getting a debit card for a non-customer🗺️
It will be useful to everyone who develops the sale of financial products for mass clients in digital channels https://t.co/T5PVU0UsIM

[Markswebb @markswebb_ru]

Our April calendar will be interesting to specialists in the sphere of fintech, banking, UX/CX research and digitalization of business processes🗓️

#eventsinapril #fintechconference #calendarofevents #uxconference #onlineevents #onlineconference #events21 https://t.co/acw4hVCI1h

[Markswebb @markswebb_ru]

High money risks force banks to find a compromise between good CX and security principles 🪙
We detailed 4 main stumbling blocks and described them with comments on the modern solutions https://t.co/ijNlLsBdIf

[Markswebb @markswebb_ru]

It is important not only to attract but also to retain an individual investor 💸
We have collected mistakes in digital services that can become critical

#banking #investing #fintech #investments #ux #cx #digital
https://t.co/VBL3hdTWGo

[Markswebb @markswebb_ru]

We talked in detail about the “Digital Office” concept, which allows banks to completely stop interacting with the bank offline.
Although good CX in mobile banking is becoming widespread, not everyone was ready for innovation, and not everyone is ready now.https://t.co/vDDc6VupTR

[Markswebb @markswebb_ru]

In our article, we offer 2 free overall pdf maps of the markets of the largest countries in the East — India and China 🇮🇳🇨🇳
It could be interesting from the point of view of the balance of power in the industry and the possibility of entering their markets
https://t.co/NoV8a7lZ4I

[Markswebb @markswebb_ru]

In our five minute article, you will learn what are the global approaches to building a banking ecosystem, how they differ, and what benefits a common user can get from them
https://t.co/2rCb8STPxJ

[Markswebb @markswebb_ru]

But today we are confidently studying the processes in e-commerce, in the sale of cars, and even compiling frameworks "how to explain the way"!

[Markswebb @markswebb_ru]

We`d like to introduce ourselves!
We are a Russian UX/CX research and consulting agency that has been on the market for over 10 years

[Markswebb @markswebb_ru]

Most of all, we worked with banks and fintech services.

An interesting fact that the Russian fintech market is one of the best in the whole world! 🌍