Mark Tefakis

Blessed and privileged to be a proud father, husband, "enabler" of success and change agent

[Mark Tefakis @MarkTefakis]

Customer care agents shouldn't have to travel through different systems to fetch customer information. With Unified-CXM, you can leverage AI to automate manual tasks and surface data in real-time — making both agents and customers happier. See how: https://t.co/GKvQ5UUoBG

[Mark Tefakis @MarkTefakis]

.@Sprinklr India is looking for recent college graduates who want to be Product Engineers! There are 30 open roles for 2021 and 2022 college graduates in Bangalore or Gurgaon. Apply today! ➡️ https://t.co/8sjgKJo1Gg #Hiring

[Mark Tefakis @MarkTefakis]

92% of financial advisors who use social media say it has helped them gain new clients. Long left to the sidelines, social selling is having its moment.

Here are 3 strategies you can implement to generate new leads and build lasting relationships: https://t.co/Adw81qaD4Z

[Mark Tefakis @MarkTefakis]

80% of consumers are more likely to make a purchase when brands offer personalized experiences (@EpsilonMktg). With the right technology in place, you never need to miss an opportunity to connect with your audience. Learn how: https://t.co/g54bRLWr0C #UnifiedCXM

[Mark Tefakis @MarkTefakis]

Large volumes of siloed data make it hard for marketers to create personal, real-time experiences for customers. A unified customer experience management platform powered by AI empowers you to act on customer insights. Read how on Campaign Asia-Pacific: https://t.co/mZ3AuybmPQ

[Mark Tefakis @MarkTefakis]

.@Sprinklr is named a Leader in The @Forrester Wave: Social Suites Q3 2021 – for a second time! According to Forrester's evaluation, “Sprinklr competes by offering a formidable and intensely customizable unified platform.”

Read more ➡️ https://t.co/8tpoxKTrop #UnifiedCXM

[Mark Tefakis @MarkTefakis]

.@Sprinklr customer @MashreqTweets – the oldest bank in the United Arab Emirates – is helping its branches collaborate with a #UnifiedCXM strategy. Learn more here: https://t.co/6qFO34u0QS

[Mark Tefakis @MarkTefakis]

Huge news 🗞Sprinklr wins two @Adweek Readers’ Choice: Best of Tech Partner Awards!

1️⃣Best Social Intelligence Platform
2️⃣Best Social Marketing Management Platform

Thank you #Adweek readers! See how #UnifiedCXM helps brands be more human with customers: https://t.co/GR5kpjdBRx

[Mark Tefakis @MarkTefakis]

Want to cut costs and boost customer satisfaction? Digitize your customer service, says @McKinsey. Learn how top brands are growing their business by being where their customers are and moving from reactive to proactive care. Watch: https://t.co/IXUeeM5ko8

[Mark Tefakis @MarkTefakis]

The shift from traditional to modern channels is great news: they're cheaper to maintain and allow you to truly know your customers. With AI-based conversational chatbots, you can deliver human-like experiences no matter where your customers are. See how: https://t.co/o8e6QyHq8T

[Mark Tefakis @MarkTefakis]

Customer surveys and focus groups have serious shortcomings: deployment and results take up to 24 days. With the right technology, you can bring real-time, actionable feedback about your products to the heart of your business. See how: https://t.co/D3EEz1sJlu

[Mark Tefakis @MarkTefakis]

The #Tokyo2020 Olympics are here 🥇 Sprinklr is capturing all the conversations in a real-time, interactive display! See the top trends and discover what the most mentioned sporting events are: https://t.co/kIHulzOcjY

[Mark Tefakis @MarkTefakis]

Big news: @FortuneMagazine & @GPTW_US have named Sprinklr one of New York's #BestWorkplaces 🗽 We're proud to see our HQ recognized with iconic brands, and we're grateful for our global family who passionately, genuinely cares. Read more: https://t.co/obv687FdhN | #GPTWCertified

[Mark Tefakis @MarkTefakis]

Customer satisfaction (CSAT) surveys can be useful, but they’re not actionable or reliable – response rates are only 36%.

Predictive CSAT uses AI to help you salvage customer relationships by predicting their happiness level in real-time. See how: https://t.co/NS7kNvbMrr

[Mark Tefakis @MarkTefakis]

Our story began more than a decade ago. Since then, our family has grown by the thousands to help brands be more human, and make their customers happier. To all our Sprinklrites, this day belongs to you 🙌 #SprinklrIPO

[Mark Tefakis @MarkTefakis]

The future is about unifying experiences. We are grateful for the thousands of Sprinklrites around the globe who go above and beyond for our customers every day. The best is yet to come 🙌 #UnifiedCXM

Come join us: https://t.co/WJcxfVV4uN

[Mark Tefakis @MarkTefakis]

Sprinklr IPO ✅

We’re betting the future on creating unified experiences – and together with our customers – we are committing to lead that journey every step of the way.

So proud of our global team for their work leading up to this momentous day! #UnifiedCXM

[TechCheck @CNBCTechCheck]

"It's very important that the next generation of marketing starts with customer care and the way to do that is with the unified platform," says @Sprinklr Founder & CEO @ragythomas. He joined us live this morning from the NYSE on the company's IPO day.

[Mark Tefakis @MarkTefakis]

Curious how higher #education institutions can tackle the challenge of reputation management?

Learn how @Sprinklr for Higher Education – our new AI-powered solution – can help you build a scalable digital engagement strategy that supports your goals. https://t.co/bKJzwsSlBc

[Mark Tefakis @MarkTefakis]

97% of marketers say their organizations are ineffective at turning customer data into insights and actions.

A unified customer experience management platform powered by AI helps you democratize data and distribute insights to inspire action. See how: https://t.co/gIvdRXEhx5