@CityPowerJhb - problem updating my profile on https://t.co/CdR1L9Qrs6 - when entering new address, account # etc I get message "Update Successful" but when I log back in the old information is still there. Please help. There seems to be no other way to contact your support.
@mrdfood I am not hearing back from you. My food never arrived last night. Logged 3 separate queries on app and tried your helpline but no answer. Tried contacting the driver but the number does not exist. Eventually re-ordered from the restaurant directly. Order no DFD137260162
@CityPowerJhb@FehmedaAlibhai@sabrinadesa111 Also reported the same fault - ref no CPWEB3295658 was also marked as cancelled but power was not restored. (Kildoon Rd, Bryanston)
@CityPowerJhb - Hi there, the broken power line is still lying on the ground outside 11 Kildoon Rd in Bryanston. It has now been there for more than 24 hours. Please respond asap. Ref # CPWEB3285316
@CityPowerJhb I have been trying to log a fault on your client portal with the following error:
Bryanston Ext 7 - please advise.
No power supply in the area.
@CityPowerJhb - nevermind, I see the changes on the βlog new faultβ page. Users now have to add the address and account number when reporting a fault despite the fact that that information is already entered on the user account page.
Ref # CPWEB3261616 - please do advise.
Hi there @CityPowerJhb - ref. #'s CPWEB3228176, CPWEB3226888 have been marked as complete, but we are still only running on two phases which means essential items are not able to operate. New ref CPWEB3228769. Also no response to our messages & requests from your side? Why?
Hi @CityPowerJhb - there is a snapped cable at the traffic circle - intersection Clonmore Rd & Kildoon Rd, Bryanston. I have reported the fault on your system with ref no CPWEB3226888. Please can you tend to this as soon as possible as it is a potentially dangerous situation.
Hi @CityPowerJhb - technicians were on site yesterday but weβre still having problems due to the problem reported before. Please give us an eta for completion? ref # CPWEB3228176, CPWEB3226888, CPWEB3227549 and others.
@CityPowerJhb - areas in Bryanston has been without power since the early morning hours - do you have any news on what the fault is and when it will be restored? (Dear M Root, your City Power call ref is CPWEB3222734)