Markus Root

[Markus Root @markus_root]

@SABCPlus
@SABC_Sport
@SABCNews
@Official_SABC1

Are you planning on responding to anyone about the problem?

#sabc
#SABCWeather
#sabcplus

[Markus Root @markus_root]

@SABC_Sport
@SABCNews
@Official_SABC1

When you said we can watch the rugby - did you mean here on twitter?

#sabc
#SABCWeather
#sabcplus

[Markus Root @markus_root]

@CityPowerJhb - problem updating my profile on https://t.co/CdR1L9Qrs6 - when entering new address, account # etc I get message "Update Successful" but when I log back in the old information is still there. Please help. There seems to be no other way to contact your support.

[Markus Root @markus_root]

@mrdfood I am not hearing back from you. My food never arrived last night. Logged 3 separate queries on app and tried your helpline but no answer. Tried contacting the driver but the number does not exist. Eventually re-ordered from the restaurant directly. Order no DFD137260162

[Markus Root @markus_root]

Dear @Ableton - please can you give us an update on what's happening with your servers? You have been ignoring your customers for almost 24 hours now. That's just not cool. #AbletonLive #serversdown #CustomerService #notcool #ignoringcustomers #radiosilence #ableton #unabletowork

[Markus Root @markus_root]

@CityPowerJhb Hi there - any news on the outage in Bryanston? ref: CPWEB3337856

#bryanstonoutage #outagebryanston #Loadshedding

[Markus Root @markus_root]

@marelieva @CityPowerJhb Team is attending to it by marking the tickets as cancelled? CPWEB3295658

[Markus Root @markus_root]

@CityPowerJhb @FehmedaAlibhai @sabrinadesa111 Also reported the same fault - ref no CPWEB3295658 was also marked as cancelled but power was not restored. (Kildoon Rd, Bryanston)

[Markus Root @markus_root]

@CityPowerJhb - why was City Power ticket CPWEB3295658 updated to cancelled? The power here is still off.

[Markus Root @markus_root]

@CityPowerJhb - Hi there, the broken power line is still lying on the ground outside 11 Kildoon Rd in Bryanston. It has now been there for more than 24 hours. Please respond asap. Ref # CPWEB3285316

[Markus Root @markus_root]

@CityPowerJhb Hi there @CityPowerJhb - it’s just a few hours later and power in Bryanston is off again - ref CPWEB3262444 - any ETA yet?

[Markus Root @markus_root]

@CityPowerJhb I have been trying to log a fault on your client portal with the following error:

Bryanston Ext 7 - please advise.

No power supply in the area.

[Markus Root @markus_root]

@CityPowerJhb Thanks @CityPowerJhb is there an estimate on how long this will take?

[Markus Root @markus_root]

@CityPowerJhb - nevermind, I see the changes on the “log new fault” page. Users now have to add the address and account number when reporting a fault despite the fact that that information is already entered on the user account page.

Ref # CPWEB3261616 - please do advise.

[Markus Root @markus_root]

Hi there @CityPowerJhb - ref. #'s CPWEB3228176, CPWEB3226888 have been marked as complete, but we are still only running on two phases which means essential items are not able to operate. New ref CPWEB3228769. Also no response to our messages & requests from your side? Why?

[Markus Root @markus_root]

Hi @CityPowerJhb - there is a snapped cable at the traffic circle - intersection Clonmore Rd & Kildoon Rd, Bryanston. I have reported the fault on your system with ref no CPWEB3226888. Please can you tend to this as soon as possible as it is a potentially dangerous situation.

[Markus Root @markus_root]

Hi @CityPowerJhb - technicians were on site yesterday but we’re still having problems due to the problem reported before. Please give us an eta for completion? ref # CPWEB3228176, CPWEB3226888, CPWEB3227549 and others.

[Markus Root @markus_root]

All I can say is 🤦🏻‍♂️ @CityPowerJhb - (Your City Power call ref is CPWEB3222734) #citypower #poweroutage #JoburgUpdates #Eskom #JoburgServices #JoburgUpdate #joburg #Loadshedding @CityofJoburgZA

[Markus Root @markus_root]

@CityPowerJhb - areas in Bryanston has been without power since the early morning hours - do you have any news on what the fault is and when it will be restored? (Dear M Root, your City Power call ref is CPWEB3222734)

[Markus Root @markus_root]

@CityPowerJhb Why are we not getting any response? Please can you give us some feedback?