Marli Rusen

A leading legal expert in workplace conflict management. #Author of The MIRROR Method and a charismatic, engaging, educational & entertaining #keynotespeaker

[Marli Rusen @MarliRusen]

I am excited to announce my new book, “Walking on Eggshells? A Practical Guide to Resolving Conflict at Work and Home”. This guide is for front-line staff, leaders, board members and others who are in any way involved in stressful and unresolved disagreements and conflicts.

[Marli Rusen @MarliRusen]

What we’re seeing in many workplaces isn’t a rough patch; it’s a pattern.
Behaviours once rare, gossip, cliques, eye rolls, “not-my-job” attitudes, are becoming the norm. Misunderstandings are seen as malicious. Trust is eroding. Morale is crumbling. #RespectAtWork

[Marli Rusen @MarliRusen]

What systems in your workplace claim to be fair—but don’t feel that way in practice?
Fairness isn’t a slogan. It’s a standard backed by policies, processes, and accountability. 📌 Start where it matters: consistency. 🔗 https://t.co/zNmi53cSY9
#WorkplaceJustice #HRLeadership

[Marli Rusen @MarliRusen]

There must be evidence to support actions. Making decisions & then looking for evidence after the fact is unfair and indefensible. Allegations must be reviewed & not assumed to be true. Process matters as much as outcome. Unbiased. Thorough. Respectful. That’s how trust is built.

[Marli Rusen @MarliRusen]

Respectful workplaces aren’t free of conflict.

They're full of clarity, boundaries, and trust.

When leaders step in early—with empathy and firmness—teams thrive.
Read how we shift from fear to function ⬇

🔗 https://t.co/UFXpYF6NXz

#DisruptDysfunction #ConflictResolution

[Marli Rusen @MarliRusen]

🎧 Listening is a leadership skill.

Speak to be understood - and listen to understand.
Many workplace conflicts arise not from what was said, but what was misunderstood.

Lead with open ears and an open mind.

#RespectfulCommunication #HRCommunity

[Marli Rusen @MarliRusen]

Words like “respect” or “fairness” are not enough.
Leaders must model these values through consistent and visible action.
If the systems aren’t backing the talk, your culture won’t either.

🔗 https://t.co/zNmi53cSY9

#AccountableLeadership #HRStrategy #FairWorkplaces

[Marli Rusen @MarliRusen]

Negativity isn’t always loud.

Sometimes it's silence, disengagement, or eye-rolls in meetings.

One unresolved moment can ripple across your entire team.

🌊 The impact is real—and preventable.

🔗 https://t.co/UFXpYF6NXz

#WorkplaceCulture #LeadershipMatters #MirrorMethod

[Marli Rusen @MarliRusen]

Many issues could be avoided by making respect a priority – from day one. #LeadingRespectfully #HealthyWorkplace #ClearCommunication

[Marli Rusen @MarliRusen]

Effective leaders communicate expectations for respectful communication well before issues arise. Meaningful onboarding and orientation are as fundamental to a healthy workplace culture as early conflict resolution and fair investigations.

[Marli Rusen @MarliRusen]

Tension at work is real—but so is how you respond.

Meet disrespect with professionalism. An eye for an eye doesn't work - and isn't acceptable.

Measured reactions - not emotional ones - are turning points in resolving conflict.

#HR #EmotionalIntelligence #RespectAtWork

[Marli Rusen @MarliRusen]

Leadership isn't always about having the answers.

Sometimes it starts with listening—deeply, consistently, and without defensiveness.

📖 Inclusive leadership begins when we lead with ears, not just voices.

🔗 https://t.co/n0t7Clp0AA

#InclusiveLeadership #MoralClarity #HR

[Marli Rusen @MarliRusen]

Start the week giving others the benefit of the doubt.

Before you act—pause. Before you react—ask.

Second-hand reports deserve first-hand fact-checks.

Clarity begins with curiosity, not assumptions.

#Leadership #ConflictResolution #MondayMindset

[Marli Rusen @MarliRusen]

Dysfunction doesn’t start — or stop — with just one person.
💥 Accountability means looking at everyone’s contribution, including leadership.
Blame won’t fix culture. Balanced, thoughtful action will.
#Leadership #Accountability #TeamWellness

[Marli Rusen @MarliRusen]

"Don’t you know who I am?"
"No offense, but…"
🚩 These aren’t just red flags — they’re often preloaded excuses for disrespect.
Titles don’t excuse bad behaviour. Neither do our intentions, moods, or otherwise.
Respect isn’t optional — it’s non-negotiable.
#WorkplaceIntegrity

[Marli Rusen @MarliRusen]

Hard truths are still truths.

If someone opens up to you, your response defines your leadership.

Want your team to trust you? Start by acting on what you hear.

📌 https://t.co/n0t7Clp0AA

#HRLeadership #WorkplaceTrust

[Marli Rusen @MarliRusen]

Leadership actions that model respect.
Being “right” doesn’t excuse being rude.
Tough messages — like coaching or termination — must be delivered with respect.
Leaders model more than decisions. They model how we treat others when life becomes challenging.
#HRLeaders #Leadership

[Marli Rusen @MarliRusen]

💬 Client Spotlight: Prince George and District Elizabeth Fry Society

📍 Interested in bringing live training to your team? Let’s talk: https://t.co/yK4t4GndjR

[Marli Rusen @MarliRusen]

💡 This applies to everyone — staff and supervisors alike.
Accountability goes both ways.
Gossip might feel healing in the moment, but it causes significant and lasting harm.
Speak to resolve, not to vent.
#RespectAtWork #MirrorMethod

[Marli Rusen @MarliRusen]

Talking about people behind closed doors breeds gossip and resentment.
Talking to people — directly, calmly, and respectfully — builds trust.
Let’s stop whispering and start resolving. 🗣️
#TeamCulture #Communication

[Marli Rusen @MarliRusen]

Inclusive leadership begins with moral clarity.

It’s not about having all the answers—it's about asking the right questions and acting on what we hear.

Start the week with intention.
🔗 Read more: https://t.co/n0t7Clp0AA

#InclusiveLeadership #RespectAtWork