@MarouHoussam@BinanceHelpDesk As a daily P2P merchant, seeing support admit to a delay and refuse SAFU compensation is terrifying. If Binance isn't safe for sellers, we'll move to other platforms. @BinanceHelpDesk fix this & compensate @MarouHoussam immediately
@BinanceHelpDesk For the public record, here are the receipts. 👇
Left: Your agent explicitly ADMITTING Binance delayed the freeze, allowing the scammer to escape.
Right: Your agent refusing SAFU compensation.
Undeniable proof of negligence. The ADGM FSRA (COM-02061) has this now.
@BinanceHelpDesk Urgent: Your P2P support admitted to a systemic failure and escrow delay. I escalated to ADGM regulators (Ref: COM-02061). Check my tweet and Case CC9586327 immediately!"
@BinanceHelpDesk Your support didn't resolve anything. They ADMITTED in writing to internal delays causing my loss, then force-closed the chat. Case is now under active investigation by ADGM FSRA Enforcement (Ref: COM-02061). Stop the automated PR scripts and reimburse my 418 USDT
Instead of honoring SAFU compensation for their operational failure, they force-closed my chat. I have now officially escalated this to the ADGM FSRA Regulators (Ref: COM-02061).
@binance Urgent: Your P2P support admitted to a systemic failure and escrow delay. I escalated to ADGM regulators (Ref: COM-02061). Check my tweet and Case CC9586327 immediately!"
Instead of honoring SAFU compensation for their operational failure, they force-closed my chat. I have now officially escalated this to the ADGM FSRA Regulators (Ref: COM-02061).
Day 3: @Binance ignores a P2P security failure! Scammer banned, funds frozen, but support plays hide-and-seek in DMs. Where's the transparency? Refund my stolen 418 USDT. Ticket CC9456401. @_RichardTeng@BinanceHelpDesk"
@BinanceHelpDesk Binance, I’m done! You confirmed 'QuickTND-PRO' is a fraudster & banned him, yet your failed security let him withdraw my 418 USDT after I reported it. You hold his funds but refuse to compensate me. You’re protecting a scammer's profits! @BinanceHelpDesk@_RichardTeng"
@BinanceHelpDesk You are holding his frozen collateral, yet you refuse to compensate the victim of your own platform's security failure. You are essentially protecting a scammer's profits!
@BinanceHelpDesk Binance, I’m done! You confirmed 'QuickTND-PRO' is a fraudster & banned him, yet your failed security let him withdraw my 418 USDT after I reported it. You hold his funds but refuse to compensate me. You’re protecting a scammer's profits! @BinanceHelpDesk@_RichardTeng"
"@BinanceHelpDesk Stop deflecting and sending me in circles! I went to the Live Chat (Case #163278732) as you asked, and your agent 'Ali Mert' refused to escalate the case and essentially closed it, despite the PROVEN social engineering and coercion by the scammer during a banking outage.
Your internal team (Ticket CC9456401) already confirmed the fraud and froze the scammer. Stop sending me to useless chat agents who only copy-paste templates. I demand a direct response from the Risk Management & Appeals Team right here. Why is Binance shielding a scammer's actions? @RichardTeng"
Stop lying to the public @BinanceHelpDesk! Your Investigations Team DOES use email (Ticket CC9456401 was generated via [email protected]). You are stalling to protect a scammer and keep my frozen 418 USDT. I am heading to Live Chat right now to serve your agents my final legal notice before filing the cyber-crime police report.