@virginmedia I spent 2 hours now browsing your website trying to understand how to cancel my contract. Customer service says to check website contact us page which links to same customer service number.
What's with UK companies/gov recently "upgrading" their login/user management systems to what seems to be AzureAD and asking all customers to re-create their accounts? Worst user experience ever.
@thameswater Sorry, I don't really understand which link you are referring to. I received multiple replies and one of them contains a link to survey. Do you want me to fill out a survey?
@thameswater Are there any plans to fix your website soon? I'm getting csrf failures on "Sign In" and "Forgot your password?" links so can't view or pay my bills.
@EalingCouncil Can you please explain why are you sending out threatening letters to people about late payments when their payments ARE NOT late? Or should we not follow the "due date" on the website? I just received a letter even though website shows that it is due on 1st of Apr