Mary Grow

Educator and closet interior decorator

[Mary Grow @maryegrow]

@linse_barr @airtransat @RyanNew75174052 Thank you- i filed a complaint with CTA today.

[Mary Grow @maryegrow]

@airtransat @RyanNew75174052 @linse_barr Your automated agent referred me to the same form I completed 7 months ago.

[Mary Grow @maryegrow]

@airtransat @RyanNew75174052 @linse_barr I did that in July. Worst customer service ever.

[Mary Grow @maryegrow]

@RyanNew75174052 @linse_barr @airtransat @airtransat lost my luggage on June 26-haven’t received anything!

[Mary Grow @maryegrow]

@airtransat I filed a claim for lost luggage in July and haven’t heard a word from your airline. I completed all the required docs.

[Mary Grow @maryegrow]

@airtransat @ian_bruce @airtransat it’s been longer than 30 days since you lost my luggage and no contact from you! I have lost my patience. What do you use bar codes for if you can’t tell me where my luggage currently is?

[airtransat_lost_my_luggage @ATlostmyluggage]

This is ridiculous @airtransat! Why are there still no updates on World Tracer, no scanning and tracking, and no way to contact you? It's been weeks and people are facing the same issues over and over again!

[Mary Grow @maryegrow]

@vickflo26 @ATlostmyluggage @airtransat @airtransat lost my luggage on June 26th. Haven’t received anything but digital messages directing me to websites.

[airtransat_lost_my_luggage @ATlostmyluggage]

Unfortunately, even if you have received your luggage back, the next battle for Air Transat passengers is getting reimbursed for necessary expenses that had to be made while their essentials were gone.

[airtransat_lost_my_luggage @ATlostmyluggage]

If you have time, look at the bag tags to find the name of the passenger / their flight and try to reach out to them on social media personally before returning!

[Mary Grow @maryegrow]

@DemonBisssh666 @airtransat @WestJet @airtransat 15 days later and still no luggage and no communication. Unreal. Good luck to anyone flying with any checked luggage. There’s no accountability.

[Mary Grow @maryegrow]

@ian_bruce @airtransat @airtransat they will get back to us? I have been waiting for @airtransat to get back to me since June 26! No one is getting back to anyone about my lost luggage. What’s the point of a bag tag with a bar code if you can’t find my bag 13 days later?

[Mary Grow @maryegrow]

@airtransat @airtransat I have checked 100s of pieces of luggage at both Dublin and Toronto baggage areas and no bag and your @airtransat employees can’t tell me where my luggage is. How is it possible with a bar code on the bags your @airtransat are checking in that you can’t find my bag?

[Mary Grow @maryegrow]

@airtransat It’s 7 days now and no baggage and I’m home. How do I get the money I spent on items these last 7 days refunded when your claim form requires me to enter the date my bag was delivered? AirTransat still hasn’t located my luggage!

[Mary Grow @maryegrow]

@DaltonHaskin @airtransat @airtransat @DaltonHaskin just left the Toronto airport where I searched among a couple hundred bags and again, no one can find or trace my bag.

[Mary Grow @maryegrow]

@airtransat I have been sending emails, etc every day since I arrived in Dublin and now I have returned to Canada and I still can’t get any answers. What good is a bag tag if no one is scanning the tags to locate luggage?

[Mary Grow @maryegrow]

@airtransat @airtransat I still haven’t received one update regarding the location of my bag and my trip is over. You need to do better!

[Mary Grow @maryegrow]

@airtransat I have been trying both email and the tracking document all week. One tells me to check back later and the other has a canned response. I would just like to know exactly where my bag is now that my vacation is over and I’m heading home. Your automated responses are ineffective.

[Mary Grow @maryegrow]

@airtransat Hello- I’ve been trying to get answers via FB messenger, telephone and e-mail since Monday and all that I have received is a canned response. My trip is over today and I have not had my bag and no person can tell me where my bag is, not acceptable.

[Mary Grow @maryegrow]

@airtransat I’ve been without my bag in Ireland which started in Toronto since Monday. No one can tell me where my bag is and my trip is over tomorrow. How is this possible in 2022? How can you not scan my luggage tags to find my bag? Unreal