Mary Maida

Retired knowledge management leader, formerly at Medtronic. I advocated sharing/seeking knowledge, and new ways of working within the enterprise.

[Mary Maida @MaryMaida]

Yes! People are ground zero!

[Mary Maida @MaryMaida]

@srjf Great find! Thank you, Simon!

[Mary Maida @MaryMaida]

We need a “composite mindset”. ARUP #apqckm

[Mary Maida @MaryMaida]

Communities need a shared purpose and a shared value. Hear! Hear!
@rhappe #APQCKM

[Mary Maida @MaryMaida]

Communities do not produce linear returns like many business processes; good communities generate value by normalizing new behaviors, which generates compounding value. @rhappe #APQCKM

[Mary Maida @MaryMaida]

Trust develops through repeated and deepening engagement. Social media works up to a point; it's communities that provides the structure for further trust-building and connection. @rhappe #APQCKM

[Mary Maida @MaryMaida]

Executives are best suited for "Validating Out Loud" vs. making posts all about them by sharing out loud, etc.
@rhappe #APQCKM

[Mary Maida @MaryMaida]

The Community @TheCR's "Community Engagement Framework" is a must if you're a community leader - breaking down specifics related to "what does engagement look like?" WOL=validating, sharing, asking, answering, and exploring "out loud". @rhappe #APQCKM

[Mary Maida @MaryMaida]

People learn complex behaviors incrementally; good to keep in mind as we KM Leaders work to influence new behaviors. @rhappe #APQCKM

[Mary Maida @MaryMaida]

Complex problems are made up of many simple fractals. If you see the right fractal, you can solve for that. Fractals are 1) the people, and 2) how they use language. @rhappe #APQCKM

[Mary Maida @MaryMaida]

Be clear with what you --and your employees expect when they hear "engagement"; are they the same expectation? @rhappe #APQCKM

[Mary Maida @MaryMaida]

Intentional community management impacts culture change.
Rachel starts out with excellent point about how we use terms like engagement, collaboration, and innovation --yet there are soooo many interpretations at organizations. @rhappe #APQCKM

[Mary Maida @MaryMaida]

Attending "The Language of Engagement" by @rhappe - excited!
#apqckm

[Mary Maida @MaryMaida]

Working Out Loud circles - way to foster/create a connected workforce...bring people together to humanize/rehumanize the culture. @johnstepper #APQCKM

[Mary Maida @MaryMaida]

Working Out Loud circles provide a safe environment to build a better network, enhance communication skills, and gain greater comfort with online tools. Ultimately, employees feel empowered with a voice, something to contribute; they have new bonds. @johnstepper #APQCKM

[Mary Maida @MaryMaida]

Employees are out of the habit of talking to each other. John discussing "working out loud" process to return to talking to each other by exchanging ideas, challenges - can happen in person or virtually. @johnstepper #APQCKM

[Mary Maida @MaryMaida]

@johnstepper - We need people in the habit of sharing their knowledge AND ALSO in the habit of seeking knowledge. A behavior change challenge for KM.
#apqckm

[Mary Maida @MaryMaida]

Engagement measures for technical expert leaders. #apqckm APUC

[Mary Maida @MaryMaida]

@NatashaLevanti - ARUP provided leaders with words/phrases to incorporate into speeches that correlated to a new digital tool that was about to launch - clever! (Used the words without spelling out what's coming.) Employees were more "ready" for the new KM tool. Impact! #apqckm

[Mary Maida @MaryMaida]

@NatashaLevanti - ARUP, lists the challenge of losing company "legends", those who created the very fabric of our knowledge cultures, as one of the reasons why using digital tools is essential for today's collaboration and knowledge sharing/learning with others, etc. #apqckm

[Mary Maida @MaryMaida]

@NatashaLevanti speaking about "The People Factor" - developing competitive advantage through sharing. Knowledge sharing is key to the ARUP business culture; 75% of clients are return clients. #apqckm