Vikram Masand

[Vikram Masand @masandvikram]

@cromaretail Have shared my mobile number on DM. Hope this is just not a courtesy follow up since I’ve now put it on social but something more concrete in terms of responses and resolution is provided

[Vikram Masand @masandvikram]

@cromaretail totally ridiculous customer service. My application was spooky under extended warranty but now am being told that this is not covered. The same was obviously withheld during purchase and your customer service team is only interested in closing my complaint to (1/2)

[Vikram Masand @masandvikram]

But clearly this is not the case and now clearly it is i dont care attitude. Not at all the epitome of customer service that Thai company once stood for and upheld.

[Vikram Masand @masandvikram]

Ensure that their TAT is maintained. No senior person inspire of repeated requests has come on call to discuss. Totally aghast with this taken for granted behaviour and am actually thinking of never buying anything from you guys ever again. The TATA brand always stands for trust

[Vikram Masand @masandvikram]

@AJIOLife and now as usual, you will give me a mundane, message privately response and apologise for the inconvenience and nothing beyond that. When will we strive for great customer experience and not just focus of selling goods. Why are customers taken 4granted after a purchase

[Vikram Masand @masandvikram]

@AJIOLife as usual pathetic buying experience and even worse customer service responses. Bought some stuff from your app which was supposed to get delivered on 4th June. Today is 6th, the app still shows 4th and your customer service has no idea. Think I should stop ordering

[Vikram Masand @masandvikram]

@titaneyeplus pathetic customer service at your Bandra Linking Road store in mumbai. I have been a customer with you for years and never expected this absolute low level of customer service and care. Thought Tata group had better standards. Will think otherwise now.

[Vikram Masand @masandvikram]

@Adani_Elec_Mum why is khar still facing intermittent power issues. Today afternoon too there was no electricity for about two hours and now again in the evening. What is happening?

[Vikram Masand @masandvikram]

@AJIOLife please get your delivery schedules on time. have ordered twice from your app & both times itv has gotten delayed. This time, there is no new time also which is getting specified on the app. your customer service shows that they’ll get back in 7 days. #badcustomerservice

[Vikram Masand @masandvikram]

@Crompton_India Hey @Crompton_India what is your TAT to respond to queries? How much time for you to resolve my simple problem? #badcustomerservice #uncaring #nocareforcustomers

[Vikram Masand @masandvikram]

@Crompton_India extremely poor and negligent customer service by your team. Please check upon complaint number 2206111215/01. Do check your call recordings for the apathy and ridiculous conversation. An email sent by me is attached for your perusal. Hoping for quick action.

[Vikram Masand @masandvikram]

@Crompton_India Dmed you the info. Two of the three things that you have asked is already there in my earlier tweet. Why not read it from there itself. The compliant number is mentioned in my earlier message which would get you all information. Isn’t is ridiculous for you to ask for it again?

[Vikram Masand @masandvikram]

@tataplayfiber is this the level of service that we should expect from a brand like yours. The reason we want to be associated with “Tata” brand because of a service standard. If that itself is faltering then surely you’ll are not on the right track. @RNTata2000

[Vikram Masand @masandvikram]

@tataplayfiber extremely pathetic service standards off late. Most customer service executives r only being interested in closing the complaint rather than resolving it. Facing speed issues and whenever I complain, someone tells me reboot and closes. Problem persists!!

[Vikram Masand @masandvikram]

The Indian team needs to have a totally new mindset. Past performances should alone not be the basis of selection. The #IPL has shown the tremendous talent available at disposal, but we are still stuck with the same old ones. Hopefully the new coach and captain will change that.

[Vikram Masand @masandvikram]

Has anyone ever heard the disclaimer post the ads on cryptocurrencies? It’s so fast that am sure no one can decipher a thing. Considering this has financial implications should it not be much slower so that the viewers get aware of the risks? @SEBI_India @nsitharaman @RBI

[Vikram Masand @masandvikram]

@ZEE5helps Responded

[Vikram Masand @masandvikram]

@ZEE5India am trying to renew my annual pack using the link shared by you via text message but all I get is explore premium. Can someone help in renewing this please.

[Vikram Masand @masandvikram]

@DisneyplusHSP hey hotstar, am not able to connect on my fire tv inspite of subscription validity up to 13May2022. I am a premium customer with all access. What could be the issue? Please help and resolve. Thanks!!