MASN Help Desk

The Mid-Atlantic Sport Network's Customer Service Team - Here to help with any questions our MASN viewers may have during live baseball broadcasts.

[MASN Help Desk @masnHelpDesk]

@Bromoser1 @EdgarAllenPoe52 @masnOrioles @masnsports Good evening @Bromoser1,

Could you contact us at https://t.co/OzRkQf137A so we can forward your issue to the appropriate staff?

[MASN Help Desk @masnHelpDesk]

@jordanlevin55 That is where you have to put the code in. Then it will take you to the login screen.

[MASN Help Desk @masnHelpDesk]

@jordanlevin55 Do you happen to have a non apple device you can try it on? I tried it on my pc and my android and had no issue at all and got to the direct tv log in screen.

[MASN Help Desk @masnHelpDesk]

@jordanlevin55 Does it take to you to there login screen? It should redirect you to that page.

[MASN Help Desk @masnHelpDesk]

@jordanlevin55 What provider are your trying to log into? I just tried direct tv and it took me to there login page. I entered my info and it started up fine.

[MASN Help Desk @masnHelpDesk]

@jordanlevin55 Try to clear the cache for the app.

[MASN Help Desk @masnHelpDesk]

@EL_Load @masnsports @Nationals @EL_Load

Im sorry you are having an issue logging into your acct on your TV. Are you in the viewing area? I noticed you said you were out of market.

[MASN Help Desk @masnHelpDesk]

@tyson_heck544 @masnOrioles @tyson_heck544

Im sorry you are having this issue. Can you let me know what version roku you are running? Also is your MASN app the most up to date?

Thank you for choosing MASN

[MASN Help Desk @masnHelpDesk]

@hR1427402 @masnOrioles @hR1427402

Please choose which channel you want to stream, select your subscriber and input your login info. This will prompt a code to input at https://t.co/Rz1NWp6OQe and you should be able to view the O's.

[MASN Help Desk @masnHelpDesk]

@minkmanva @masnsports Good Afternoon @minkmanva

Sorry you are having an issue. Im not seeing anything on our end. What are you seeing on your end?

Thank you for choosing MASN Sports.

[MASN Help Desk @masnHelpDesk]

@matt_lawrence11 @masnsports @matt_lawrence11

Thank you for reaching out. Everything on our end looks normal.

[MASN Help Desk @masnHelpDesk]

@bradc272 @masnsports Good Evening @bradc272

Im sorry you are having issues with the app. Please make sure you are using the same login as you do for your tv provider.

[MASN Help Desk @masnHelpDesk]

@ryanemain @ryanemain

Can you stream directly from the app on the TV bypassing airplay?

[MASN Help Desk @masnHelpDesk]

@ryanemain @masnOrioles @masnsports @Orioles @MElias @JohnPAngelos Good Evening @ryanemain,

Im sorry you are having these issues with your service. Are you getting any type of error on your end? We are not currently having any issues on our end.

Thank you for choosing MASN Sports

[MASN Help Desk @masnHelpDesk]

@bigassseabass @masnsports Good Evening @bigassseabass
What issue are you currently having? The app is working on our end.
Thank you for choosing MASN

[MASN Help Desk @masnHelpDesk]

@Cody_toadyJones @Cody_toadyJones

Just curious do you have a roku tv? I have seen an uptick with the roku tv sets having issues. If you do check on line to see if you can figure out to turn on your location services. Seems like a common issue lately.

[MASN Help Desk @masnHelpDesk]

@bopper33 Good Evening @bopper33,

Im sorry you are experiencing these issues. May I ask what error you are receiving?

Thank You for contacting the MASN Help Desk.

[MASN Help Desk @masnHelpDesk]

@Flyingpenguin63 Nothing that has been reported. Not sure what would cause your issue.