Nicole Mason

[Nicole Mason @mason9004]

@virginmedia Thank you

[Nicole Mason @mason9004]

@virginmedia can someone please help me after being on the phone for 1:45 min, spoken to 4 different departments to then get disconnected and no call back I am on the phone yet again. Never knew it would be so hard to upgrade and give you more money!

[Nicole Mason @mason9004]

@virginmedia Yes 11 would be great

[Nicole Mason @mason9004]

@virginmedia Yes please, between 11-2pm would suit. I was also just speaking to someone in the complaints team who said they are unable to log a complaint for me as they are new to the team. A complaints advisor who is unable to log a complaint.

[Nicole Mason @mason9004]

@virginmedia They all say they can not help because it is an online offer and needs to be done online, I have been trying for three days to accept the offer online and get no further than the infinity symbol loading on the screen.

[Nicole Mason @mason9004]

@virginmedia Yes, now spoke to a 5th person who also has said they can not help! I just want to upgrade to the option that is offered to me.

[Nicole Mason @mason9004]

@virginmedia Then on the phone passed through 4 different people who all say oh this person will be able to help. The last advisor I spoke to opened the conversation with ‘if we get disconnected what is the best number to call you back on’ then we get disconnected and no call back!

[Nicole Mason @mason9004]

@virginmedia I have tried on what’s app yesterday, told they were unable to give me the offer that was emailed to me. I called as the when I try to upgrade online through the emailed offer the webpage never moves past this. Tried on 4 devices and different web browsers and still the same.

[Nicole Mason @mason9004]

@Tee_nuhhh @discoveryplusUK Yeah I noticed the august 30th banner had gone! 🙄

[Nicole Mason @mason9004]

@_EmmaJoanne @discoveryplusUK Any update @discoveryplusUK

[Nicole Mason @mason9004]

@discoveryplusUK where is season 18 of sister wives on your app? Release date was today