Giancarlo Massaro

[Giancarlo Massaro @massarogi]

@NorthflankWill What are the typical response times for support tickets? We recently migrated from DO and have been waiting 36 hours for a response regarding an account upgrade. Just trying to understand what level of support responsiveness we should expect going forward.

[Giancarlo Massaro @massarogi]

@charlieholtz worked, thanks 🫡

[Giancarlo Massaro @massarogi]

@charlieholtz it looks like the latest update removed creating a new workspace from a linear ticket. Anyway to get that back? Tried just typing a prompt "create a new workspace from XXX-1234 ticket" and it can't figure out how to do it.

[Giancarlo Massaro @massarogi]

@Rarebarracuda I have pain in the lower left side of my back. Only mild nagging pain when sitting/laying on it, or doing heavy leg workout. Done PT, cortisone shot (helped for few months) and nothing has helped. MRI showed nothing. Doctor says not sciatica since pain doesn’t go down my leg.

[Giancarlo Massaro @massarogi]

@ssimonvii @nchrismalone @Superhuman @diaper @TyOlatoye @Polymail Weird, I had no issues with spark syncing and I have 5+ accounts... they all synced easily (though maybe it is easier since I use google for all of them). I doubt Poly is going to add AI, I inquired about it a long time ago...they haven't added features in years.

[Giancarlo Massaro @massarogi]

@ssimonvii @Superhuman @diaper @TyOlatoye @Polymail I've been using spark mail the last 36 hours (been using poly since the very beginning). You can customize the layout to look almost like Polymail. Only thing that is missing are read receipts, but otherwise it's getting the job done during this outage.

[Giancarlo Massaro @massarogi]

@SendGridSupport DM sent.

[Giancarlo Massaro @massarogi]

@SendGridSupport ticket 15302082 - need urgent assistance on this ticket, cannot get into our account, no one to call or chat with.

[Giancarlo Massaro @massarogi]

@rockets4all2 curious to hear more... we deal with this problem daily and have a lot of insights on what works/doesn't.

[Giancarlo Massaro @massarogi]

@JMatthewMcGarry Sell

[Giancarlo Massaro @massarogi]

@parkerboyack @ViralSweep First time seeing this, sorry for the delay as I hardly check twitter. Yes it is live now :)

[Giancarlo Massaro @massarogi]

After nearly 10 years of working on @ViralSweep, we've been acquired by @goapphub. Excited for this next chapter with @stevenkovar, @JoshMarthaller and the rest of the amazing team at AppHub! https://t.co/ImROrQvugp

[ᴋᴏᴠᴀʀ @stevenkovar]

So, we did a thing. 👀

@ViralSweep has joined @goAppHub to double down on helping our customers grow their business with giveaways, contests, and waitlists. Super excited and privileged to join this impressive team.

https://t.co/ZPY2DrwMz5

[Giancarlo Massaro @massarogi]

@RamliJohn Happy birthday!

https://t.co/Xd0dind40d

[Giancarlo Massaro @massarogi]

@sgisasi @prdonahue @bensol Just sent you an email, thanks.

[Giancarlo Massaro @massarogi]

@prdonahue This is super cool, and we enabled it and instantly started blocking thousands of bots that attack our service. However, we had to disable it because there is no way to whitelist IPS or AS nums, all of our Facebook webhooks immediately started returning 403s.

[Giancarlo Massaro @massarogi]

@rmh25250 where is this screenshot from? I do not see the same info on fintel or nasdaq

[Giancarlo Massaro @massarogi]

@Mailchimp_API would it be possible to get a response ASAP on ticket 8132214? This is affecting a few thousand mutual customers.

[Giancarlo Massaro @massarogi]

@GustoHQ Sent you a DM -- payroll via wire does not work, I'm getting an error page.