Mia Ortiz

Mom. Epidemiologist. Activist.

[Mia Ortiz @massieloe]

@Hertz Is there a particular reason your branch managers are rude and abrasive to customers when they ask what the corporate policy is? Sandra at the Freeport, NY branch said an upcharge is required even if they don’t have the reserved vehicle available.

[Mia Ortiz @massieloe]

@progressive I sent the information, for accountability sake, I’d like to add that of the seven people I spoke to about your company, no one would take ownership of the issue caused by your company, resulting in me having an unusable vehicle.

[Mia Ortiz @massieloe]

@progressive Why does your company refuse to take accountability for your contractors? My vehicle was damaged by a roadside assistance technician, and now I have a virtually unusable vehicle with no AC in the dead of summer. Why is there no urgency?

[Mia Ortiz @massieloe]

@Nordstrom Roosevelt Field Mall

[Mia Ortiz @massieloe]

@Nordstrom Are your nursing/changing rooms for customers to use with their babies or for employees to sit and yell into their phones? Can’t even comfortably nurse my baby without listening to an employees loud phone conversation.

[Mia Ortiz @massieloe]

@McDonalds Super rude service at your West Hempstead, NY location. Ordered on the app, sent my husband to pick it up with the order number. “There’s nothin we can do with an order number”..Ordered in person, wouldn’t honor the app deal. Horrible customer service.

[Mia Ortiz @massieloe]

@Macys What is going on with your customer service?? My package says "delivered" (after delays), and there is no package. Tried your website, says to call customer service. Tried calling since Friday, unable to get anyone on the phone. At this point, I just want my money back.

[Mia Ortiz @massieloe]

@Starbucks Every Day. Mobile order at 8:25, here at 8:40, still no food. Ask the barista, “oh they skipped it, sorry”. Well thanks, at least I got an excuse today, usually I get ignored for 10 minutes.

[Mia Ortiz @massieloe]

@Delta Do baby items (carseat, portable crib) apply towards a baggage embargo? Spceifically STI. Hard to think a carseat would apply towards a piece of luggage.

[Mia Ortiz @massieloe]

@Starbucks When you order bacon gruyere bites, and get these instead. I’m allergic to bell peppers and had to take Benadryl since I had no idea. Starbucks Fail.

[Mia Ortiz @massieloe]

@NYCTSubway It was successful, I even have the receipts.

[Mia Ortiz @massieloe]

@MTA @NYCTSubway Y’all need to check your metro card machines at B’Way/Lafayette. Refilled my card twice, both times went to swipe, asked to swipe again, insufficient fare. Who’s giving me my $40?!?

[Mia Ortiz @massieloe]

@NYCTSubway Cash! In addition, I’ve noticed this happens at least every couple of weeks, the turnstile at the Lafayette entrance will make me swipe multiple times “please swipe again at this turnstile” and then tell me I have insufficient fare.

[Mia Ortiz @massieloe]

@Delta Is there a reason an infant in arms can’t be booked online? Waited 20 minutes on hold, was hung up on, then waited 39 minutes for a callback, no response when I picked up. So inconvenient when other airlines offer online booking for the same service.

[Mia Ortiz @massieloe]

@Gap Made purchase at babygap store in Oceanside, NY today. Received no GapCash for $200 purchase, and attendant at register was incredibly rude to customer in front of me and myself.

[Mia Ortiz @massieloe]

@TMobileHelp currently outside the US, unable to access your website to pay bill or call 800 number either.

[Mia Ortiz @massieloe]

S 6523 can make NY kids safer rear-facing in car seats up to 2-years-old. Please sign bill @NYGovCuomo @SKWAdvocate https://t.co/sz6jyd6I0F

[CNN @CNN]

Infant deaths, maternal deaths & malaria cases are skyrocketing as Venezuela grapples with severe medical shortages https://t.co/veITjzLJdZ

[Mia Ortiz @massieloe]

@nyinyjnym @LIRR I believe the reasoning is the sundown before the sabbath, but I second this.

[Mia Ortiz @massieloe]

@LIRR got on train at VS 9:41.