Mathew Frame

Lawyer & General Office Manager @ Teacher to Teacher (UK) Limited

[Mathew Frame @matframe]

@Enterprise
Received a booking in my name and my email address but not made by me. Can you help please?

[Mathew Frame @matframe]

@O2 Please can you help with cancelling a Volt Sim Card contract put in place via VM?

[Mathew Frame @matframe]

Any chance of an explanation or solution?

[Mathew Frame @matframe]

@EbuyerHelp Hi, ordered on Friday and paid for Saturday delivery. Yodel tracking showing parcel at local depot early Saturday but delayed. No sign on tracking info that it has been sent out for delivery today.

[Mathew Frame @matframe]

@NatWestBusiness

Is it possible to send a DM to you to get some general advice regarding a Natwest Business acc. Issue?

[Mathew Frame @matframe]

@VictoriaPlumUK

Took delivery of an order today and have just opened the package. Obvious crack to the ceramic sink. Packaging wasn't at all damaged so looks like it left your warehouse in this condition. Please could you arrange a replacement?

[Mathew Frame @matframe]

@VirginAtlantic Just received DM. Apparently my flight hasn't been cancelled yet! Despite you changing me to a flight from Heathrow and removing the flight back from Boston to Manchester. At what point does a flight count as cancelled to VA?

[Mathew Frame @matframe]

@VirginAtlantic Waited until you cancelled the flight from Gatwick, requested the refund and now being told I can even request a refund until 14 days prior to departure???

[Mathew Frame @matframe]

@VirginAtlantic I've already send a DM days ago with no reply. Is the information correct - your refusing to process requests for refunds relating to cancelled flights until 14 days prior - and then take 90 days + to refund?

[Mathew Frame @matframe]

@VirginAtlantic *sent

[Mathew Frame @matframe]

@Joulesclothing

Order appears to be stuck in Royal Mail system. Text from them on Wednesday giving time of day for delivery on Thursday but it hasn't arrived and tracking still showing parcel at the mail centre?

[Mathew Frame @matframe]

@virginmedia It's media. I've requested the box again so we'll see if this gets added to the list of things you've failed to deal with.

[Mathew Frame @matframe]

@virginmedia Wrote to you in early August - no reply. Emailed complaint - acknowledged but still no reply. When will my complaint be dealt with? At what point do I complain to Ofcom? Now have two broadband providers......

[Mathew Frame @matframe]

@virginmedia The VM comedy continues...... Bill for £135.00 for not sending the kit back. Would help if you sent the box for me to return it, either when I cancelled or when I requested it again via your website.

[Mathew Frame @matframe]

@virginmedia Doesn't look like it. Just an email confirming receipt of the complaint.

[Mathew Frame @matframe]

@virginmedia Sorry I tried that last time and nothing happened. Ball is in your court. I'll wait out the next couple of weeks and submit to ADR if not dealt with.

[Mathew Frame @matframe]

@virginmedia They were very helpful. Cancellation process still a shambles but we got closer to resolving complaint.

[Mathew Frame @matframe]

@virginmedia Thanks. Will try this.

[Mathew Frame @matframe]

@virginmedia No, i'd like it dealt with in writing please.