Mat Gilbert

I make websites go, I make robots draw, I catch fish and I ski.

[Mat Gilbert @matgilbert]

@TDBank_US I submitted a Bill Pay last week and it is taking FOREVER to process. The money is still in my account. Why does this process take SO LONG?! Why can't you take the money out of my account the day I make the Bill Pay request? #noexcuses #dontblameothers #honestyplease

[Mat Gilbert @matgilbert]

@QualityNinja Playing the "office keg and snacks game" of 10yrs ago without addressing #managementproblems isnt going to solve anything. Employees need #mentorship #support and #intellectualsafety. VT needs to invest in SKILLED competent employers not #corporatepirates #oldboysclub #corruption

[Mat Gilbert @matgilbert]

@awscloud @amazon @AWSSupport A few years ago my AWS account was compromised. I am trying to clean up / shut down and I am getting billed for VPCs in regions I've never used. Every time I try to switch regions to shut down these VPCs I get signed out of the console #bug #problem

[Mat Gilbert @matgilbert]

@SouthwestAir I am on flight 1726 and someone took my seat. Did you over book or are people just allowed to take whatever seats they want? #extremelyangry #thisisnotright

[Mat Gilbert @matgilbert]

@TDBank_US @TDBank_US DMs sent, provided what I was doing and what did not work as expected #bugreport #goodluck I was able to send my payment I dont need further assistance. Hopefully the feature works next time.

[Mat Gilbert @matgilbert]

@TDBank_US
Your "rush payment" billpay is broken, or some sort of UX / UI failure your devs missed. I am trying to send payment... I want it rushed today. You give me an option to do that... and then tell me you can't process it today? #somethingiswrong #uxui #broken

[Mat Gilbert @matgilbert]

@AzureSupport I figured out that I had to finish signup.

Pls show a dialog that says "you need to enter a credit card and finish signing up" instead of the cryptic errors.

Its just really, really bad UX. Someone missed an edge case. I hope my feedback improves the experience for others

[Mat Gilbert @matgilbert]

@Microsoft @Azure @AzureSupport Today I tried creating a new #azure account because I want to experiment with AD / Entra ID. All I did was sign up and try to navigate to the Entra UI. What did I do wrong?

[Mat Gilbert @matgilbert]

@Apple The iCloud password reset process is completely broken. Got a new phone for work. LITERALLY IMPOSSIBLE to reset my icloud password to get it set up on the new phone. #fail #badux #horribleexperience #isanybodylistening #badexperience #confusing #deadend #wasteoftime

[Mat Gilbert @matgilbert]

@mentrateam The UX on entering job experience is 👎💩🔥 Had it blow away job skills ive added multiple times. Date picker just needs month & year for jobs... day is excessive and unnecessary. This is a solved problem why are you not integrated with @linkedin? #unnecessarystruggle

[Mat Gilbert @matgilbert]

@tenaciousd re: cock pushups https://t.co/dl5mG974xm

[Mat Gilbert @matgilbert]

@TeamYouTube @YouTube @YouTubeCreators Step 4.

Try to submit bug report, only to get an error message that says "you can't do that". It's telling me I can't submit a bug report because it's not related to other paid YouTube Products?

WTF is going on here? I'm trying to submit a bug report like you told me to...

[Mat Gilbert @matgilbert]

@YouTube @YouTubeCreators @TeamYouTube I have had a #VT2U video stuck in 4k processing for at least 6+ hours. The edit I made with youtube studio is not showing. Please help me understand when this will be done so I can know if I need to re-upload. #somethingsbroken #stuck #help

[Mat Gilbert @matgilbert]

@TeamYouTube @YouTube @YouTubeCreators Step 3. Use YouTube Studio to edit the 100% processed (SD, HD, 4K) video.

Remove two small clips from movie using the trim functionality.

It looks great. I am extremely pleased with how easy this process is so far.

I click save.

#stepstoreproduce #bugreport #badux

📹💻💥😢

[Mat Gilbert @matgilbert]

@TeamYouTube @YouTube @YouTubeCreators @TeamYouTube I let it process overnight, so we are easily 12+ hours processing. Please fix the whole "no estimate" bug. I was right to worry my video was stuck. The UI should say "processing failed" not "no estimate". #userexperience #badux #notmadplsfix

[Mat Gilbert @matgilbert]

@TeamYouTube Thanks for the reply and link. I'm happy to wait.

The whole "no estimate" part is distressing. Is it taking longer to process because I edited it? Does processing have to finish before edit is applied? #anxiety

Just a humble request for slightly better status info 📹⌚️👀🤞🌡💥

[Mat Gilbert @matgilbert]

It's been this way since 8am. Processing was done. I edited the movie to remove about 30sec of video. I am afraid that processing may NEVER finish. Do I need to re-upload? Wait? First time editing after upload has been a #truenightmare #wouldnotreccomend #processingforever