Mathew Klock

Director of Your Move Productions. Production troubleshooter for many Melbourne Events.

[Mathew Klock @mathewklock]

@literar63 @aussiewongm Can’t you go down the state library esculaor, u-turn left, and go past the offices and enter MC station on the right?

[Mathew Klock @mathewklock]

Companies and Government departments really need to focus on working towards what the customer wants/needs than putting their own objectives, needs and KPIs first. Listening and taking on that feedback and concerns, and accepting additional feedback. Stop being one way in comms.

[Mathew Klock @mathewklock]

@yarratrams is there an issue with 96 services. PIDS at stop 122 are showing next is on Friday morning.

[Mathew Klock @mathewklock]

@metrotrains there is a serious issue with pride at 9/10 southern cross. It’s unbearable to stand on the platform

[Mathew Klock @mathewklock]

@Kulia240 @suburban_melb @metrotrains We had it during the recent Hurstbridge Occo. The issue that it doesn’t show is loadings. A lot of services during peak ran at crush load.

[Mathew Klock @mathewklock]

@metrotrains how are you getting accurate responses when you don’t ask real questions on the real issues?
@ptua @danielbowen

[Mathew Klock @mathewklock]

@metrotrains @chanism83 Back years ago, CSAs and AOs would step in to assist with Any issue that was taking place on the network. The response I got this morning from both I talked to shrugged it off and said it wasn’t their problem. So when there is an actual incident infront of them,is there support?

[Mathew Klock @mathewklock]

@metrotrains this now beyond the joke. SCS staff say these won’t be replaced b4 sept. No csas. Someone will end up in the pit. AOs and CSAs at gates say they can’t help.. what’s going to change?

[Mathew Klock @mathewklock]

@HELLLLHOOOOLE @metrotrains Any issue. Their Customer Relations Manager didn’t ever see issue with anything raised. It’s become a joke. Then when you question it, he stonewalls you. @metrotrains how are you going to deal with that?

[Mathew Klock @mathewklock]

@TheLostProbe @HELLLLHOOOOLE @metrotrains They are still a stakeholder in the whole mix paying for station access. There staff manage the train operations. They still hold liability regardless.

[Mathew Klock @mathewklock]

@metrotunnelvic Lost opportunity of extending the foot tunnel under kings way to lower the risk of people going to Mac Rob and Albert Park..

[Mathew Klock @mathewklock]

@metrotrains @chanism83 Correct. But the duty of care still sits with you as the operator of services and not dealing with the way passengers are stuck on the platforms. Your staff showed no care to dealing with it.

[Mathew Klock @mathewklock]

@metrotrains You really need to get drivers to announce they are hitting Trips.. twice now, we have hit a trip with no notification and thrown ppl around the train.

[Mathew Klock @mathewklock]

@metrotrains @VictoriaPolice Run 8 just went thru a red light. Cape/Burgundy

[Mathew Klock @mathewklock]

@metrotrains Your brown express coach just went thru a red light at Heidelberg. @VictoriaPolice do you need this to be escalated via you?

[Mathew Klock @mathewklock]

@yarratrams I can assure you there was no CSAs.

[Mathew Klock @mathewklock]

@yarratrams please send some CSAs to 124a. So many people are confused by the express services. I don’t imagine you are going to pay me to be there.

[Mathew Klock @mathewklock]

@yarratrams PIDS were still showing 35+ minutes.
My understand 124a up is equipt for remote announcements.

[Mathew Klock @mathewklock]

@yarratrams Could you pls do a PA announcement at casino so people who are waiting know.

[Mathew Klock @mathewklock]

@ptua One of the senior official told me that they have been waiting for approval to replace guts of all escalators, which will be happening now 1 by 1 from later this year..