Matt Donofrio

[Matt Donofrio @mattdonofrio3]

@TLRailUK But where has it been for the past 30 min?

[Matt Donofrio @mattdonofrio3]

@TLRailUK where is the train from Luton into London?? Just being told delayed but no other info

[Matt Donofrio @mattdonofrio3]

@TLRailUK But when does the train get to airport parkway? Is it just stopped?

[Matt Donofrio @mattdonofrio3]

@united But if I don’t have 30 minutes to wait, how can I experience this amenities to make my experience productive and enjoyable?

[Matt Donofrio @mattdonofrio3]

@united what’s up with the the clubs at DEN airport? Huge lines at both United clubs and not letting people in… would be nice to actually be able to use my United club membership to run in between connecting flights…United club card proving to be worthless these days

[Matt Donofrio @mattdonofrio3]

@united Ok, but between closed clubs and social distancing limiting occupancy (which I understand), why are we still paying the same fees?

[Matt Donofrio @mattdonofrio3]

@dominos Now 90 min and no end in sight, and no one at the store answers the phone. Can’t even cancel the order if I wanted to

[Matt Donofrio @mattdonofrio3]

@dominos I placed an order on the app over an hour ago and the tracker just updated that it was just put in the oven... and the store is not answering, been on hold for 10 minutes

[Matt Donofrio @mattdonofrio3]

@NJTRANSIT How is that even possible? I take this train every day

[Matt Donofrio @mattdonofrio3]

@NJTRANSIT train #1156, the 8:11 from Glen Rock to Hoboken flew past the station and didn’t stop. Why?!?

[Matt Donofrio @mattdonofrio3]

@united Well I’m simultaneously on hold again while heading to the airport to see if I can get on the flight I’m wait listed for, but apparently can’t actually get on the standby list until I’m physically at the airport... which is a first

[Matt Donofrio @mattdonofrio3]

@united thank you for informing me my 6 am flight is delayed 8 hours at midnight. With no options for rebooking. I fly you guys literally every single week. It’s a joke. And now I’m on a 30 min hold to talk to someone.

[Matt Donofrio @mattdonofrio3]

@united Yes I do

[Matt Donofrio @mattdonofrio3]

@united Yes, I do

[Matt Donofrio @mattdonofrio3]

@united I spoke to an agent, completely unhelpful. With an unsatisfactory resolution - which I had to suggest, she had no ideas on how to assist me

[Matt Donofrio @mattdonofrio3]

@united

[Matt Donofrio @mattdonofrio3]

45 min and counting

[Matt Donofrio @mattdonofrio3]

@united And as always, my colleagues flying on Delta arrived on time and left on time

[Matt Donofrio @mattdonofrio3]

@united you’re 2 for 2 today again on mechanical issues! It’s almost impressive if it wasn’t so frustrating.