@lostinvegasuk@British_Airways are so difficult to contact - they closed my incident case without even contacting me. Just posted 2000 points to my account as good will gesture - such poor customer service. If only you could actually speak to someone, rather than a chat Bot/ Chat !!
The height of negligence: @British_Airways had my seat flagged as Coeliac, yet served me a gluten meal anyway. 2,000 Avios (£20) is a pathetic "sorry" for a medical failure you had on record. My health isn't a loyalty point transaction. 🤒✈️ #BritishAirways#Coeliac#FoodSafety
@FursieRS6@British_Airways I agree & I actually had taken food. Unfortunately let me guard down near the end of the flight. Even so, it should be a fair expectation that when you indicate to them that you are coeliac & the seat is flagged as GF, they “should” get it right 🤔