@pattonoswalt "Do you remember when you told me to tell you when you're acting rudely and insensitively? You remember that? You're doing it right now."
Walking around a grocery store on the other side of the world and my phone decides to jump on a random washing machine’s access point because it’s broadcasting the same default SSID as the one at home. Welcome to the year 2020!
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So I suggest Bank of America add other options for multi-factor authentication, such as Google Authenticator or Authy.
2. I first called the Bank of America Online number (800-933-6262) to make this request, but the representative (and his manager) could neither submit it
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Here's what I wrote that elicited their response:
Two things:
1. I use multi-factor authentication when I log in to your web site or mobile app. But it is common knowledge now that SMS (phone messaging) is vulnerable to being hijacked.