Matthew Larsen

[Matthew Larsen @mattsadapper]

@Airbnb_uk I now actually feel like I'm being mugged in broad daylight by someone who knows there's nothing I can do about. Maybe this is why they are stealing our money https://t.co/CRShtyXT0U.. Or maybe this type of response is why they are losing money...

[Matthew Larsen @mattsadapper]

@Airbnb_uk Yes, that's why we booked to stay there with a lovely communicative host weeks and weeks ago. Not sure why @Airbnb_uk cancelled our our booking without informing us (only found out through host's communication). Entire holiday ruined. Explanation non existent. Deposit, who knows?

[Matthew Larsen @mattsadapper]

@AirbnbHelp @AlidaHair I now actually feel like I'm being mugged in broad daylight by someone who knows there's nothing I can do about. Maybe this is why they are stealing our money https://t.co/CRShtyXT0U.. Or maybe this type of response is why they are losing money...

[Matthew Larsen @mattsadapper]

@AlidaHair Pretty abysmal. High and dry and out of pocket. Thanks @Airbnb_uk

[Matthew Larsen @mattsadapper]

@AirbnbHelp @AlidaHair And now completely ignored? Offer of some of our refund back in wooden dollars even rescinded?

[Matthew Larsen @mattsadapper]

@AirbnbHelp And now completely ignored? Offer of some of our refund back in wooden dollars even rescinded?

[Matthew Larsen @mattsadapper]

@AirbnbHelp @AlidaHair DM response = unempowered, faceless call centre operative repeating same, irrelevant, inadequate explanation over and over. Only conclusion offered for their system shortcoming / mistake and our spoiled holiday is a partial refund of our deposit. In air B&B vouchers. Insulting.

[Matthew Larsen @mattsadapper]

@AlidaHair @Airbnb_uk DM response = unempowered, faceless call centre operative repeating same, irrelevant, inadequate explanation over and over. Only conclusion offered for their system shortcoming / mistake and our spoiled holiday is a partial refund of our deposit. In air B&B vouchers. Insulting.

[Matthew Larsen @mattsadapper]

@AlidaHair DM response = unempowered, faceless call centre operative repeating same, irrelevant, inadequate explanation over and over. Only conclusion offered for their system shortcoming / mistake and our spoiled holiday is a partial refund of our deposit. In air B&B vouchers. Insulting.

[Matthew Larsen @mattsadapper]

@AirbnbHelp DM response = unempowered, faceless call centre operative repeating same, irrelevant, inadequate explanation over and over. Only conclusion offered for their system shortcoming / mistake and our spoiled holiday is a partial refund of our deposit. In air B&B vouchers. Insulting.

[Matthew Larsen @mattsadapper]

@Earl_GreyT @Airbnb_uk Thank you. I'd prefer @Airbnb_uk to explain/ reverse the cancellation so we can go ahead with our holiday. If the host hadn't made us aware, we'd have got half way round our 2 week trip & had nowhere to stay. But thank you for your advice, we hope we won't need to take it up.

[Alida 100%Human Hair @AlidaHair]

@Airbnb_uk Please do
Something to rectify! This was supposed to take the place of our main wedding celebration & honeymoon which had to be postponed to 2021 due to #covid now our only getaway is totally ruined #Airbnb #nightmare

[Matthew Larsen @mattsadapper]

Can't get through to @Airbnb_uk after they cancelled a 3 day booking my wife & I made a month ago (without explanation or notification). Canceled with only days notice. The planned stay was halfway along a trip around Wales. Everywhere else now booked. Holiday ruined. Thanks.

[Matthew Larsen @mattsadapper]

@jackwhitehall in summary, x factor is shit.