Matt's Warehouse Deals

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[Matt's Warehouse Deals @MattsWHD]

@stoolpresidente We🩷Dave

[Matt's Warehouse Deals @MattsWHD]

@Shopify @tobi
As a 4+ year partner Wanted to bring a very important issue to your attention- it involves merchant chargebacks.
You have now basically made it impossible for us to win a chargeback. Merchants should be allowed to work directly with the customer’s banks to resolve the disputes. Here are my issues:
1. You charge a $15 fee. If you actually helped me fight the dispute I would be ok with that.
2. I cannot submit evidence in a sufficient way to ever win a dispute. Customers can basically dispute for any reason, I provide a compelling summary of why the dispute is invalid, and then lose. You limit the amount of characters to write and files that I can include to protect myself. Then in your terms it is final.

Recently we lost $1300 from a fraudulent dispute and there was no way would have ever lost this case if I could submit my own evidence. A customer bought hundreds of units wholesale from us over 4 orders, couldn’t re-sell them as they planned, and opened an unavailable dispute 45 days after purchase. They never returned the product in question. Their bank ruled against us, with no explanation, and that’s it.

We are your customers, and if you insist on handling the disputes against us, you should do a much better job advocating for us in a dispute. We should be able to submit much more evidence, especially in fraud cases, to protect ourselves.

Or let us fight for ourselves.

#shopifyapp

[Matt's Warehouse Deals @MattsWHD]

Interesting way to do business @turo- our valued team member rented a car from you, and was provided an insurance policy by the owner of the car before renting. She was rear ended by another driver and it was not her fault. The owner's policy denied the coverage because the owner did not have a "commercial policy" which was unkown to her.

The other "at fault" driver was uninsured. You automatically took $3000 from her bank account due to your "terms and conditions".

This makes no sense, and puts a significant risk on your renters. Why would you be charging her at all? Where is the $3000 going?

#Turo #badcustomerservice #badservice #customerservice #epicfail #horrible #fail #customerservicefail #shameful #embarrasing #customerdisservice #goodservice #dissapointed #complaint #badrap #apathy #seevicedelivery

[Matt's Warehouse Deals @MattsWHD]

@ShopifySupport An idea.. you could create an additional tier above Shopify Plus for $3000 a month- and would be guaranteed to have no outages or you reimburse $500/hr for the damages the downtime causes.

[Matt's Warehouse Deals @MattsWHD]

🎃 You're Invited to a Spooktacular Halloween Sublimation Event! 🎃
📅 Date: October 21, 2023
🕖 Time: 11AM to 2PM
🏡 Location: 695 Red Oak Rd Stockbridge, GA 30281

https://t.co/e8gyjNecY1

#sublimation #Halloween #MattsWarehouseDeals #peachtreemarket #atlanta #stockbridgega

[Matt's Warehouse Deals @MattsWHD]

#holographictumblers #holographicglitters #tumblrglitter #mattswarehousedeals #atlantageorgia #stockbridgegeorgia https://t.co/PiAA6Pt6XW

[Matt's Warehouse Deals @MattsWHD]

#MattsWarehouseDeals #MattsWarehouse #Atl #StockbridgeGa #shopping #YestoTomatoes #YestoGrapefruit #Yestoproducts https://t.co/O2RlYha6dL

[Matt's Warehouse Deals @MattsWHD]

It's Wednesday, Sublimation Sample Day. Let us know if you want us to feature your work, and we will make it happen.

Every Wednesday, we will be posting Sample work of our customers. See you again next Wednesday

[Matt's Warehouse Deals @MattsWHD]

It's Wednesday, Sublimation Sample Day. Let us know if you want us to feature your work, and we will make it happen.

Every Wednesday, we will be posting Sample work of our customers. See you again next Wednesday

[Matt's Warehouse Deals @MattsWHD]

It's Wednesday, Sublimation Sample Day. Let us know if you want us to feature your work, and we will make it happen.

Every Wednesday, we will be posting Sample work of our customers. See you again next Wednesday

[Matt's Warehouse Deals @MattsWHD]

@ShopifySupport @tobi @harleyf

As a big supporter of Shopify and a Shopify Advanced User on 2 platforms,
I wanted to make you aware of a seemingly simple issue that I have been unable to resolve with your support and legal team for nearly 2 years.

We are interested in promoting our products on your Shop App, which I am pretty sure is a big initiative for your brand. However, due to a very minor issue we are not allowed to do so. As a seller on many other platforms like Amazon for 10+ years, I know that this particular problem would have been resolved in a few days.

The issue is that we had 1 product out of 1000's of SKUs, which someone claimed infringed on a patent/IP of another brand. The product we had listed did not have the brands markings and was not marketed as their product, but nevertheless they claimed that our listed product infringed on a patent that was held.

We got a notice from Shopify Legal about the product complaint, and without questioning it removed the product from our catalogue. We thought is was case closed. We had no idea we were POSSIBLY infringing on a patent/trademark, and we had 0 or close to 0 sales of the product in question. It was not a relevant SKU to us at all.

Fast forward nearly 2 years later. We have had tons of dialogue with your support, and contacted Shopify legal to resolve this on many occasions. We were never sued, no legal action was necessary, and no infringement was ever proven. It was an "allegation". However, your legal teams position is that we cannot sell on the Shop App EVER unless the complaining party withdrawals their complaint. We have reached out to the complaining party several times, but we can't force them to do anything.

@tobi I would encourage someone on your legal team to examine this policy. In a store with thousands of SKUs, having a complaint like this on rare occasions is just part of doing business. We buy products from many suppliers and importers, and we can't possibly know every detail of every product. After we withdraw the offending product and don't have any frequent or recurring complaints, life should go on for Shopify Vendors.

#shopifystore #ecommerce

[Matt's Warehouse Deals @MattsWHD]

It's Wednesday, Sublimation Sample Day. Let us know if you want us to feature your work, and we will make it happen.

Every Wednesday, we will be posting Sample work of our customers. See you again next Wednesday

[Matt's Warehouse Deals @MattsWHD]

🌹🌹Mother's Day 10% discount🌹🌹

This Mother's Day, we honor amazing Mothers with our exclusive Mother's Day Sale! Get 10% Off for every $100+ Orders!

Promo runs till May 15 2023.

[Matt's Warehouse Deals @MattsWHD]

🎉 Indulge in Ultimate Freedom! It's "Eat Whatever You Want Day"! 🍔🍕🍟

Why restrain yourself? This is the day to break free from all dietary restrictions and savor the flavors you've been craving about. Forget about calories, diets, and guilt.

[Matt's Warehouse Deals @MattsWHD]

Jim Beam BBQ Edition🔥🔥

Are you ready to elevate your grilling game to new heights? Look no further than the Jim Beam BBQ Set, the ultimate companion for all barbecue enthusiasts, with a rich heritage in crafting exceptional spirits.

[Matt's Warehouse Deals @MattsWHD]

It's Wednesday, Sublimation Sample Day. Let us know if you want us to feature your work, and we will make it happen.

Every Wednesday, we will be posting Sample work of our customers. See you again next Wednesday

[Matt's Warehouse Deals @MattsWHD]

🔥🔥Free Shipping Is Back🔥🔥

Great news! Free shipping is back and better than ever! Now, with every order of $100 or more, you'll enjoy the added perk of free shipping! 🆓📦

No more worrying about shipping fees eating into your budget!

[Matt's Warehouse Deals @MattsWHD]

High-Quality Sublimation🔥🔥

Experience the magic of vibrant and long-lasting designs with our top-quality sublimation products. Whether you're a passionate artist, a dedicated crafter, or a savvy entrepreneur, our sublimation items will take your creations to new heights.

[Matt's Warehouse Deals @MattsWHD]

Cinco De Mayo🎉🎉

Happy Cinco de Mayo! In honor of this festive holiday, we're offering a special shipping discount to all our customers. Don't miss out on this opportunity to celebrate Cinco de Mayo and save on shipping. Shop now and enjoy the savings!

Promo Runs until May 7