Shopify Support

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[Shopify Support @ShopifySupport]

Thank you for reaching out and letting us know about the issue you’re seeing.
To report an issue with an order appearing on your Shop app, you can review our Shop Help page at https://t.co/CqVX1KVJ6s

If you still have questions after completing the form, we encourage you to contact our Shop Support team at https://t.co/tzFIH6HkPp.

From this page, click on "Shop contact form" and fill out the requested information, then click "Get in touch".

[Shopify Support @ShopifySupport]

@tvacanti @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

[Shopify Support @ShopifySupport]

We're aware of an issue affecting store admins. Our team is investigating, and we're working to resolve this as quickly as possible.

For the latest updates, please visit https://t.co/tM5LSlDYSE and log in using your shop account.

We apologize for any disruption and appreciate your understanding.

[Shopify Support @ShopifySupport]

Thanks for reaching out - we’ll look into this for you. Please share your store link in the thread along with a support ticket number if you have one open.

We take action based on a range of signals to protect the trust of merchants and their buyers. For more on how we make these decisions and steps you can take: https://t.co/CwjeN1whao

[Shopify Support @ShopifySupport]

Let me guide you to our Shopify Support team. Please follow the steps below:
1. Visit our Help Center.
2. On the right-hand panel in the typing field at the bottom, type your inquiry.
3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step.
4. Type your inquiry in the text box at the bottom.
5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support".
6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon.

If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question.

If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support.

If you don't have a store, click "I don't have a store". You will need to create a store to receive live support.

If you want to report a merchant, please go to https://t.co/thhF3olLZI and file a claim.

[Shopify Support @ShopifySupport]

Thank you for reaching out to us. If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment.

If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at https://t.co/uaMOCU2Pz3.

If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6iWEz. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/UyTWLxJ6PM. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6iWEz. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6iWEz. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6iWEz. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

We are aware that some merchants and customers may have experienced issues with Shop Pay and the Shop app, which has now been resolved.
If you are still experiencing any issues, please contact our 24/7 live Support team at https://t.co/iUO9k6ioP1. Thank you for your understanding and patience.

[Shopify Support @ShopifySupport]

@mladenterzic_ We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

[Shopify Support @ShopifySupport]

@samnath4116418 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

[Shopify Support @ShopifySupport]

Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment.

If you haven’t received a response from the merchant within 30 days, you can report the issue using the appropriate form here > https://t.co/uaMOCU2Pz3.

If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.