@ShopifySupport Hi everyone, @Shopify asked me to complete a business verification. I submitted all requested information on November 1. Four days later, the status still says “Under review.”
I contact support every day. They have confirmed receiving my information, but I still have neither a resolution nor a timeframe. I feel like I’m being given the runaround.
This is affecting both my business and my personal life: I’m missing the cash flow needed to pay bills and fund business operations—right in the middle of Q4. If Shopify introduces new verification processes, I expect it to provide enough capacity to handle them promptly.
I have already contacted a lawyer. My uncle is also a lawyer in Canada and has strong professional connections there. We are a Jewish family, and we stand by one another. I intend to pursue this matter firmly and have every available legal option assessed.
Other affected merchants: Please reach out. I want to form a group, collect our experiences and evidence, and seek legal advice together on whether and how we can take action against Shopify.
@Shopify, we need concrete answers and a resolution. I will not settle for endless referrals without meaningful progress.