Maulin

[Maulin @maulin_doshi]

@VirginMobileUAE If your team takes so long to review and implement the features then perhaps you need to have a “careful review” of your team first @VirginMobileUAE

#OnlyExcuses #CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE And how long does your “careful review” take? Months or years? @VirginMobileUAE

Because it has already been 3 months since I raised it!

#CustomerServiceFail #OnlyExcuses

[Maulin @maulin_doshi]

@VirginMobileUAE This Ramadan, maybe @VirginMobileUAE can add some basic features families actually need - such as choosing their primary number and viewing call logs & data usage.

Or will the product team just enjoy the shorter hours and ship absolutely nothing?

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE Your logic to determine the Primary number is the first number that joined the Virgin mobile! Imagine that my child’s number is Primary number as per your logic and I can NEVER make my number as Primary !
How pathetic this sounds.! @VirginMobileUAE

[Maulin @maulin_doshi]

@VirginMobileUAE Yes, @VirginMobileUAE you ONLY hear the concerns and confirm that features are NOT AVAILABLE in your app.!!

When will your team actually start working towards the “improvements” and the essential features requested by your customers??

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE For any company of your size, it can’t take more than a couple of weeks to enable such a basic feature if you really care about your customers and their basic rights.!

#StartCaringForCustomers @VirginMobileUAE

[Maulin @maulin_doshi]

@VirginMobileUAE These were my replies exactly one month back. One full month later, all your team has managed to do is return with the same excuses. Absolutely #disgraceful.

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE The most direct relationship your customers want is with their call logs, which unfortunately you’re not able to provide.!

Such a basic feature, but a total #CustomerServicdFail of @VirginMobileUAE.

[Maulin @maulin_doshi]

@VirginMobileUAE Trying to see call logs because you just want to tally your talk time….

Then realizing it’s @VirginMobileUAE app which doesn’t even have this basic feature.

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE And if ever you run out of those minutes and wonder where you used them then sorry., you’re out of luck with @VirginMobileUAE app!

They don’t even have a basic feature of seeing call logs of your own numbers within the app!

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE Life’s already complicated enough.
Especially when a basic call logs feature is still missing from @VirginMobileUAE app even after months of followups and requests.

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE Stop asking for call logs in your @VirginMobileUAE app!!! They will keep giving excuses but won’t provide a basic feature!

This is your sign to change your provider.!

[Maulin @maulin_doshi]

@VirginMobileUAE Running out of minutes and wondering where you used them!!? Sorry, you’re out of luck! @VirginMobileUAE doesn’t even have a basic feature of seeing your own call logs within the app!

#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE It appears to me that you don’t want to provide the call minutes breakdown to your customers.! Not sure what you’re trying to hide @VirginMobileUAE.

[Maulin @maulin_doshi]

@VirginMobileUAE Please train product team to work on “How to provide a feature while taking care of privacy” ! If you need help, I can provide at least 3 different ideas right away.! @VirginMobileUAE
#CustomerServiceFail

[Maulin @maulin_doshi]

@VirginMobileUAE What user privacy are you talking about when all numbers belong to me? You share them anyway whenever I ask for it!

Please come up with a better “excuse” at least @VirginMobileUAE.