mava

Customer support platform for community-first organizations. Join hundreds of web3, gaming and SaaS communities using Mava to supercharge their support.

[mava @mava_app]

🔓 Ticket Unlocking
Tickets are now automatically unlocked when moving into a new billing cycle after previously hitting support request overages.

[mava @mava_app]

Here’s what we’ve improved recently 👇

[mava @mava_app]

💳 Grace Period for Failed Payments
We’ve added a grace period to prevent support disruptions while failed payments are being retried.

[mava @mava_app]

Wishing you all a great week at @consensus2026 🌴

[Nicolas @Nicolas_Morvan]

Opinion from running a CS tool all day: most Web3 SMBs don't have a volume problem, they have a channel tax problem.

- 3+ channels (Discord, Tg, email, DMs, web chat...)
- tons of tool switches for the support team
- same users getting different answers on different channels

[mava @mava_app]

👀 Link Preview Fix
Link previews in the dashboard were displaying typos—this has been corrected.

💬 Discord Mentions Fix
Roles and users are now correctly pinged when tagged in the chatbot builder.

[mava @mava_app]

Here’s what we’ve improved last week 👇

🧩 SDK Fix
Missing attributes are now correctly passed, in line with our documentation.

🎨 New Ticket Feed UI
We’ve redesigned the ticket message UI with color-coded bubbles for better readability.

[mava @mava_app]

🛠️ Escalation Fix
The last AI message was not visible in the dashboard after escalation—this is now fixed.

🔗 Navigable Reply Context
You can now jump directly to the original message in a conversation with one click.

[mava @mava_app]

👨‍💻 API
A new endpoint is now available to retrieve all ticket data.

Documentation: https://t.co/oyoK7Owhwl

[mava @mava_app]

Hey Mava folks! Here’s what we’ve shipped recently 👇

🎟️ Multi-ticket Messaging
You can now send the same message to multiple tickets at once—and update their status at the same time.

[mava @mava_app]

🔐 Security
We’ve strengthened web chat security to address potential vulnerabilities.

[mava @mava_app]

New feature incoming 📡

[Nicolas @Nicolas_Morvan]

“Why can’t we send mass messages to all our client groups? Announcements, status updates, etc.”

Hold my beer... I give you "Mava Telegram Broadcast" 📡

The bottleneck isn’t coding anymore. It’s thinking clearly and execute!

[mava @mava_app]

Happy to help 🫡

[GAIB @gaib_ai]

Support Integration

We’ve integrated @mava_app to centralize support across community channels and the app.

You can now get faster responses, deeper issue resolution, and clearer follow-ups.

[mava @mava_app]

@gaib_ai 🫶

[mava @mava_app]

Another amazing team leveraging our product to deliver quality services 🫡🚀

[Zestly Agency @Zestly_]

OFFICIAL PARTNERSHIP!🚀

At Zestly, we’re always refining how we build and support products for our clients.

As our services become more built around communities, we’ve partnered with @mava_app to help us manage tickets more efficiently.

Using it's advanced AI features to scale support across Discord, Telegram, Mails and web chat

A step forward in how we support products and the communities around them!😉