Customer support platform for community-first organizations. Join hundreds of web3, gaming and SaaS communities using Mava to supercharge their support.
Opinion from running a CS tool all day: most Web3 SMBs don't have a volume problem, they have a channel tax problem.
- 3+ channels (Discord, Tg, email, DMs, web chat...)
- tons of tool switches for the support team
- same users getting different answers on different channels
👀 Link Preview Fix
Link previews in the dashboard were displaying typos—this has been corrected.
💬 Discord Mentions Fix
Roles and users are now correctly pinged when tagged in the chatbot builder.
Here’s what we’ve improved last week 👇
🧩 SDK Fix
Missing attributes are now correctly passed, in line with our documentation.
🎨 New Ticket Feed UI
We’ve redesigned the ticket message UI with color-coded bubbles for better readability.
🛠️ Escalation Fix
The last AI message was not visible in the dashboard after escalation—this is now fixed.
🔗 Navigable Reply Context
You can now jump directly to the original message in a conversation with one click.
Hey Mava folks! Here’s what we’ve shipped recently 👇
🎟️ Multi-ticket Messaging
You can now send the same message to multiple tickets at once—and update their status at the same time.
“Why can’t we send mass messages to all our client groups? Announcements, status updates, etc.”
Hold my beer... I give you "Mava Telegram Broadcast" 📡
The bottleneck isn’t coding anymore. It’s thinking clearly and execute!
Support Integration
We’ve integrated @mava_app to centralize support across community channels and the app.
You can now get faster responses, deeper issue resolution, and clearer follow-ups.
OFFICIAL PARTNERSHIP!🚀
At Zestly, we’re always refining how we build and support products for our clients.
As our services become more built around communities, we’ve partnered with @mava_app to help us manage tickets more efficiently.
Using it's advanced AI features to scale support across Discord, Telegram, Mails and web chat
A step forward in how we support products and the communities around them!😉