Forbes’ newest list, Best Customer Service, recognizes the companies that consumers say excel in this area. #ForbesBestCustomerService https://t.co/ZCcNwLX0fq
• You can complain about things you can't control OR you can control what you can control and let go of what you can't.
• You can focus on your problems OR you can focus on getting better.
• You can look for an excuse OR you can look within and find your best.
When your people can feel that you care about them, it’ll multiply your impact!
When your customers can feel you care about them, it’ll multiply your impression.
‘22- “Set goals that are so big, so hairy, they make you gulp. When you’re about to fall asleep, your BHAG (Big Hairy Audacious Goal) is there by your bed all hairy with glowing eyes. When you wake up it’s there: 'Good morning, I am your BHAG. I own your life'.”
@level5leaders
“The great task, rarely achieved, is to blend creative intensity with relentless discipline so as to amplify the creativity rather than destroy it. When you marry operating excellence with innovation, you multiply the value of your creativity”
Great by Choice
Collins & Hansen
We’ve found in all our research studies that the signature of mediocrity is not an unwillingness to change; the signature of mediocrity is chronic inconsistency. - Great by Choice, Jim Collins
Grateful this was shared by one of my top leaders of people @lancerq 5 Reasons Tenure Kills Culture - The Executive Hub | N2Growth https://t.co/TtQ5W6zSwj via @n2growth@mikemyatt
Well this seems useful!!
from Disney Institutes ‘Be Our Guest’
“What’s our success formula? It’s attention to infinite detail, the little things, the little, minor, picky points that others just don’t want to take the time, money, or effort to do.”-John Hench