Mayank Gupta

[Mayank Gupta @mayank93gupta]

@ArvindKejriwal Having seen the implemention of your vision for Delhi, I'll give it a pass :)

[Mayank Gupta @mayank93gupta]

@dtptraffic Thanks, traffic is getting cleared up now

[Mayank Gupta @mayank93gupta]

@dtptraffic massive jam at Pankha road going towards Janakpuri from Dhaula Kuan. Cars taking 1.5h plus to cover 2-3 km distance. Please help.

[Mayank Gupta @mayank93gupta]

@virginmedia Just Whatsapped on 07305 327112, it says they don't have availability to WhatsApp message right now. What now?

[Mayank Gupta @mayank93gupta]

Hello @virginmedia, need you to look into something. Hopefully there is someone in the team who can explain what's happening? FYI, 4y long relationship being tackled in the worst manner.

@bt_uk @TheO2 @Ofcom FYI, so it helps you.

[Mayank Gupta @mayank93gupta]

@virginmedia Can you please advise how I can WhatsApp you?

[Mayank Gupta @mayank93gupta]

@virginmedia Meant to say, speed is ok next to the router, after I received a message about activation of equipment around the same time as your tweet.

Everywhere else, speed is bad. Please deliver the remaining 2 pods as promised by you earlier

[Mayank Gupta @mayank93gupta]

@virginmedia Only then I will be able to decide the future course of action. If the problem persists, I will have to walk away.

[Mayank Gupta @mayank93gupta]

@virginmedia Speed still not 350mbps, wifi pods still missing. How can I decide in my cooling off period if this is the right contract/speed/coverage for me?

[Mayank Gupta @mayank93gupta]

@virginmedia Unfortunately yes. I agreed on a contracted speed of 350mbps. The agent said last Thursday that it'll take effect in 30min. Didn't happen. I was promised 3 wifi pods, to ensure better coverage at home. Got 1, and today agent said wait for 10 days to place new request.

[Mayank Gupta @mayank93gupta]

@virginmedia I called. Again, against my liking. What happened?
Another agent, who said he doesn't take responsibility for what the previous agents said. Did not solve the problem. Now what?
What's the escalation procedure? Which door to knock now? Feel stuck and harassed.

[Mayank Gupta @mayank93gupta]

@virginmedia Possible for you to arrange a call back from an agent who has all the context?
I see myself only wasting more time calling again and again. Unfortunately, another call my side will not make a difference to the uninitiated staff.

[Mayank Gupta @mayank93gupta]

Short summary
- @virginmedia customer support is pathetic
- no two customer agents speak the same contract terms
- badmouth other suppliers
- make promises they can't keep, just to get people into a contract
- At time of cancellation, try to scare them with charges

[Mayank Gupta @mayank93gupta]

I call back today to ask about the promised package speed of 350mbps, and the remaining 2 wifi pods. Again lied to - agent gives a new number 08009547799 for retention team for pods and speed. I call this number, no one takes the call.