@zomatocare@zomatocare I visited restaurant after cancelling order and I found that the actual price of dish was 130. However, I was charged around 67 more when ordering through @zomato. This feels like clear overcharging. I've waited long enough hoping you have some answers now @zomatocare
I canceled my @zomato order because it was delayed due to their own delivery partner shortage, yet I was still charged the full amount, blaming it on food wastage.
Today I learned that platform fee, delivery fee, rainy weather fee, GST, etc. is food wastage. Customer are not fool
Feedback from Support is that I have to notify them that the order is delayed. I Order from zomoto because of time constraint.
I went to the place and I was able to bring order to my place in less then 5 min.
@consumerforum_ should we take this further ?
No Help for Consumer @consumerforum_ , Got an email from you about the resolution for the Grievance, How to trust this ? @jagograhakjago ? I am still following up with @EurekaForbes from last 1month and 5 days.
See screenshots
@EurekaForbes@pratikpota@EurekaForbes 1 month and 5 days, Hope will get some different response today
Can you please help, I am tired of following up with you
@EurekaForbes@pratikpota@pratikpota Requesting your kind attention please 🙏🙏🙏🙏. The delay is causing unnecessary burden on my monthly expense. Could you kindly check with your team—and maybe wake up the case manager, who seems to have been on an extended nap for the past 24 days? Thank You ! 🙏🙏🙏
@EurekaForbes@pratikpota@EurekaForbes , Its been two days i didn't get any update in social media, Your reply are quite similar every time. Its been 23 + days in your service request platform. Requesting you to please instead of these apologies and generic lines can we expedite and focus on resolution.