Ritika Yadav

[Ritika Yadav @mayberitika]

@Microsoft @MicrosoftIndia what kind of strange support team do you have? The come into the chat window, send out 2 automated responses and then stop responding. They even have the guts to close the conversation after doing this and mark it as resolved?!

[Ritika Yadav @mayberitika]

@Adani_Elec_Mum It's been weeks without a resolution, still. @jagograhakjago please note. This is the Adani way of harassing consumers - overcharge them, suddenly change the meter to remove all evidence of readings, and then say a sudden 456% increase is normal!

[Ritika Yadav @mayberitika]

@AdaniOnline @gautam_adani @Adani_Elec_Mum 1000134887 is my complaint number, raised on 13th Dec'24. I have been over-charged by at least INR 9000 in Nov'24. I was out of town for 10 days, yet your customer service has said a 456% increase in consumption is NORMAL?

[Ritika Yadav @mayberitika]

@Adani_Elec_Mum I have still not received any resolution. @jagograhakjago please note, this is despite many escalations - it has been 20 days now.

[Ritika Yadav @mayberitika]

@consumercourtin @consumerforum_ @nch1915

[Ritika Yadav @mayberitika]

@gautam_adani @AdaniOnline @Adani_Elec_Mum and conveniently, my old meter has been removed and replaced with a new one citing the old one as "faulty". So the meter reading now doesn't reflect history, and yet you won't accept this faulty reading.

[Ritika Yadav @mayberitika]

@gautam_adani @AdaniOnline @Adani_Elec_Mum the fun part is - I was out of town for 10 days of the billing cycle and I can furnish proof of the same. How can a locked house with no consumption have a 456% increase during billing?

[Ritika Yadav @mayberitika]

@gautam_adani @AdaniOnline @Adani_Elec_Mum I haven't received a single call, a single site visit to resolve this issue. Instead, you refuse to accept this ATROCIOUS billing. Is this how Adani group intends to pay off the fines imposed in a legal fraud that the firm committed?

[Ritika Yadav @mayberitika]

@gautam_adani @AdaniOnline @Adani_Elec_Mum I have lived in the house for 36 months and NEVER consumed this much electricity. Conveniently, the team changed my meter also saying it was faulty. Yet, not acknowledging this faulty billing and threatening me with late payment charges?

[Ritika Yadav @mayberitika]

And now it's disappeared from my app altogether!

[Ritika Yadav @mayberitika]

@TataPlayin Adding an update - I raised an escalation, and asked for a technician visit to help resolve this. I was refused the technician visit as well! @RNTata2000 @TataCompanies @TataPlayBinge

[Ritika Yadav @mayberitika]

@TataCompanies @TataPlayin what kind of fraud are you committing with forcing a subscription on me, which I can't cancel through ANY means on your app. When I reach out to customer support, they say they cannot help with cancellation. HOW DO I GET RID OF THIS?!

[Ritika Yadav @mayberitika]

@TataPlayin I have sent you the phone number, as well as the transcript of the chat as proof.

[Ritika Yadav @mayberitika]

@HDFCBank_Cares Got your response, with the same thing reworded to be written in more words. And with a request to continue my HDFC relationship and my spends on your cards. Good joke! Bye bye, HDFC bank.

[Ritika Yadav @mayberitika]

@HDFC_Bank What's your TAT on resolving customer concerns? Asking cause I'm an Imperia Customer and I've gotten countless excuses and deviations, but no solutions since 5 months. In fact, complaints are getting closed without any action altogether. #507005250

[Ritika Yadav @mayberitika]

@HDFCBank_Cares Sure. Been 5 months since I raised this issue, but can wait for another few days. Also, why are all my complaints getting closed and being assigned a new case number every 2 days? Is this how you game the metrics to show quick TATs on resolution?

[Ritika Yadav @mayberitika]

@HDFCBank_Cares Yet another copy paste reply, you guys are killing it :)

Your emails have been responded to with clarity.

[Ritika Yadav @mayberitika]

@HDFCBank_Cares You do realise that my original tweet mentions that your reply is far from the issue raised? It's like me asking - hey, is mango a fruit? And then HDFC bank replies to me saying hey, okra is a vegetable. Your responses are currently copy-paste templates.

[Ritika Yadav @mayberitika]

@HDFC_Bank @ICICIBank @ICICIBank_Care let's chat.

[Ritika Yadav @mayberitika]

@HDFC_Bank I'm now feeling amused about how poor your customer service is for your highest tier of customers. I shudder to think what hell your regular customers go through on a daily basis.