Marianne

[Marianne @mazmalin]

@ExpediaHelp Hi Jane, I have already contacted @hotelscomhelp by DM and received the same refusal from customer services. My complaint remains unresolved despite extensive evidence. Can @ExpediaHelp arrange an independent management review rather than referring me back to the same team?

[Marianne @mazmalin]

@hotelscomhelp @Expedia Paid £915 for 5 nights in Mauritius. Dirty bedding and fans, filthy washing machine and water issues. Despite photo evidence and repeated complaints, https://t.co/GzBMZWkxKR refuses a cash refund, offering travel credit instead. Requesting senior review

[Marianne @mazmalin]

@hotelscomhelp @Expedia Update: After being asked to DM, I received the same refusal . https://t.co/GzBMZWl5Ap offered credit but refuses a cash refund, blaming the property. No independent review or accountability. Customers deserve better. Escalating to senior management.

[Marianne @mazmalin]

@hotelscomhelp @Expedia Update: After being asked to DM, I received the same refusal yet again. https://t.co/GzBMZWl5Ap offered credit but refuses cash refund, blaming property. No accountability. Customers deserve better. Escalating to senior management.

[Marianne @mazmalin]

@hotelscomhelp @hotelscomhelp @Expedia I followed your request to DM, only to receive the same scripted response. My complaint has not been independently reviewed. Why direct customers to DM if no further assistance is offered? I am requesting genuine senior management intervention.

[Marianne @mazmalin]

@hotelscomhelp @Expedia I followed your request to DM, only to receive the same scripted response. My complaint has not been independently reviewed. Why direct customers to DM if no further assistance is offered? I am requesting genuine senior management intervention